Demarcus Sanders

IT Field Service Technician with 7+ years of experience delivering on-site and remote support across enterprise environments. Specializes in diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain system performance. Proven track record of handling high-volume service tickets, supporting end-users, and executing installations and upgrades in fast-paced environments.

Known for strong customer communication, rapid problem resolution, and reliability in independent field operations. Open to remote/hybrid.

Uber Driver at Rasier LLC (2025-04 – Present)

• Provide independent contract driving services while seeking (full-time IT opportunities)

Field Technician II at Worldwide TechServices (2023-11 – 2025-10)

• Delivered on-site IT support for enterprise clients, resolving hardware, software, and network issues with minimal downtime
• Diagnosed and repaired desktops, laptops, peripherals, and POS systems using advanced troubleshooting techniques
• Completed installations, upgrades, and preventative maintenance across multiple client locations
• Managed and closed service tickets with accurate documentation and timely updates
• Collaborated with engineers and remote support teams to resolve complex technical issues
• Maintained high customer satisfaction by clearly communicating problems and solutions
• Consistently met SLA requirements in fast-paced, high-volume environments

CompTIA Network+ in IT Certification – Pearson Education Center

Applied Technology College in Computer Information Technology Infrastructure Management – Tennessee College Of Applied Technology (2023-04 – 2024-10)

Certificate in Medical office professional – Concorde career college (2020-11 – 2021-08)

High School Diploma – Lake Cormorant High School (2014-05)