Demirah Sockwell

Versatile business operations and customer success professional with 15+ years of experience driving growth across real estate, e-commerce, hospitality, and entrepreneurship. Proven ability to build lasting client relationships, manage complex business operations, increase revenue, and develop effective marketing strategies. Experienced in sales, business development, digital marketing, budgeting, inventory management, and operational leadership.

Recognized for delivering exceptional customer experiences while improving efficiency and business performance.

Apartment Locator - Skyline Locators - DFW Metroplex

(2022-04)

• Manage more than 40 client inquiries daily while providing personalized apartment locating services throughout the DFW metroplex.
• Increased lease transactions by 18% through consultative sales and exceptional customer service.
• Negotiate lease agreements and guide clients through the entire leasing process.
• Build long-term client relationships that generate repeat business and referrals.
• Create and manage social media content across Instagram and Facebook to increase brand awareness and lead generation.

Founder & E-Commerce Business Owner - Tipsy Mutt - Frisco, TX

(2020-02)

• Founded and grew a successful online retail business using Shopify.
• Designed, launched, and maintain the company website and e-commerce platform.
• Develop marketing campaigns that expand brand awareness and increase online sales.
• Manage budgeting, inventory, purchasing, order fulfillment, and customer service operations.
• Analyze sales performance and implement strategies to improve profitability.

Manager/Bartender - Tailgaters - Frisco, TX

(2014-01 - 2024-08)

• Deliver exceptional customer service in a fast-paced, high-volume environment.
• Train and mentor new employees on service standards and operational procedures.
• Manage opening and closing procedures, inventory control, vendor relations, and daily sales reporting.
• Collaborate with management to improve efficiency and increase customer satisfaction.

Franchise Owner - Sign Dreamers of East Frisco/McKinney - Frisco, TX

(2019-01 - 2023-08)

• Owned and operated a successful event signage franchise serving the North Texas community.
• Managed scheduling, invoicing, inventory, logistics, and customer communications.
• Built a loyal customer base through outstanding service and referral marketing.
• Created engaging social media content and managed Google Business Profile marketing to drive local business growth.

Bachelor of Science - Criminal Justice, Minor in Computer Science - California State University, Long Beach