Customer Service Rep - Conduent LLC
(2023-05 - 2026-02)
- Facilitated employee enrollment into health benefits by thoroughly explaining the available plans and options.
- Guided retired or retiring employees through the pension commencement process, elucidating procedural steps, tracking payment schedules, and managing account setups.
- Handled 50-60 customer calls per day, delivering effective service and support.
- Evaluated agent conversations to identify training needs and areas for improvement.
Unarmed Security Officer - Allied Universal Security Services - Fort Worth
(2017-12 - 2019-12)
- Ensured security at FedEx Grounds by monitoring critical areas and preventing unauthorized merchandise removal through systematic patrolling and surveillance.
- Adhered to FedEx standard operating procedures and security protocols to maintain a safe environment.
- Conducted thorough security audits on a routine basis to assess and enhance safety measures.
- Responded swiftly to security violations and emergency calls, ensuring prompt resolution of incidents.
- Monitored the influx of 500 visitors daily and managed access control by verifying guest and vendor identifications at entry points.
- Recruited and trained new personnel to strengthen team capabilities.
- Served as dispatcher, coordinating security operations efficiently.
Data Entry Clerk - Dialog Direct - Fort Worth
(2017-10 - 2018-12)
- Managed inbound calls for Allstate Roadside Assistance, expertly dispatching service providers to assist customers in need.
Data Entry Clerk - ThyssenKrupp - Calvert
(2014-01 - 2017-11)
- Supported Cold Roll Mill personnel in entering and processing Standard Maintenance Forms, Critical Task Analysis Forms, and Task Rating Worksheets into Microsoft Office applications.
- Produced routine prints of mill drawings as well as specialized prints generated from the plotter.
- Managed purchase requisitions, including entry, modification, and display, while ensuring accurate receipt of goods and monitoring of Purchase Orders using SAP daily.
