Denise Campion

An individual with strong client relationship and interpersonal skills and apt for learning. Looking to apply proven customer support in an administrative role. Self-motivated and result driven, I would love to join and support a team like those I have built and strengthened thus far.

Hardworking and reliable Front Office Manager focused on going above and beyond to support team and serve customers. Trained in hospitality and offering top-notch customer service abilities. Motivated to continue to learn and grow as an seasoned professional.

Front Office Manager at The Abbey Inn And Spa (2024-07 – Present)

• Trained and onboarded staff on policies, procedures, and job functions.
• Improved office communication through stronger controls and prioritization systems.
• Supported team operations during high-demand periods.
• Supervised staff performance, ensuring accountability and continuous improvement.
• Resolved customer inquiries independently with a focus on service excellence.
• Collaborated across departments to streamline operations and enhance efficiency.
• Monitored financial transactions and cash handling for compliance.
• Coordinated interdepartmental efforts to improve performance and customer experience.
• Developed team capabilities through training and supportive leadership.
• Prepared reports on occupancy, financial performance, and guest satisfaction.
• Conducted inspections to maintain cleanliness and property standards.

Front Office Manager at Hotel Nyack (2023-04 – 2024-06)

• Strengthened office communication through improved processes and prioritization systems.
• Supported operations during peak periods to meet administrative and business demands.
• Trained and developed staff on policies, procedures, and job functions.
• Supervised team performance, driving accountability and continuous improvement.
• Handled customer inquiries and resolved issues independently.
• Collaborated cross-functionally to address operational challenges and improve efficiency.
• Monitored financial transactions and cash handling for compliance.
• Developed and implemented strategies to enhance overall operational performance.
• Coordinated with departments and regulatory agencies to ensure compliance and seamless operations.
• Compiled and analyzed reports to support management decision-making.

Guest Experience Specialist And Bistro Host at Courtyard Marriott (2022-01 – 2023-03)

• Coordinated hiring, onboarding and training for new staff.
• Oversaw front desk operations, including greeting, registering, and checking out guests.
• Scheduled employees to maintain adequate coverage for expected business needs and customer demand levels.
• Improved guest satisfaction scores dramatically with enhanced customer service strategies.
• Maintained leadership continuity by acting as manager on duty in absence of general manager.
• Supervised performance, procedures and conduct of administrative team and sought out opportunities to enhance results.
• Checked accounting transactions and cash handling procedures.
• Managed employee performance through disciplining, coaching and training opportunities.
• Reviewed room rate and inventory management to maximize room revenue.
• Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes.
• Reviewed employee performance and conducted personnel actions, including disciplinary actions, and terminations.
• Assisted with sales and marketing efforts.
• Handled cash, charge and account payments to settle guest bills.
• Ran daily financial and operational reports to identify deficient areas.
• Facilitated check-in and check-out processes during high-volume periods to convenience for guests.
• Prepared and adjusted bills to reflect required service charges.
• Communicated clearly to successfully manage guest expectations and promote brand loyalty.
• Uphold security procedures to safeguard confidential data and monitor property access.
• Engaged guests in conversation to share information about products, services and promotions.
• Responded graciously to guests' requests with attentive and courteous demeanor.
• Conveyed concerns from residents to property management and aided in developing resolutions.
• Assisted in opening, training and maintenance of the Bistro restaurant in the hotel lobby in both morning and evening shifts.
• Maintained clean and presentable restaurant, prepared food, attended to guests, inventory control and always ensuring brand standard.
• Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation.
• Offered guests information about amenities and local attractions to improve experiences.
• Communicated with housekeeping, maintenance and management to resolve issues and maintain guest satisfaction.
• Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders and food allergies.
• Responsible for training of opening, stocking, cleaning and closing the

Bachelor of Arts in Social Work – Marymount of Fordham University (2007-05)