Denise Rivas

Detail-oriented and dependable customer service professional with 2+ years of experience in H-E-B's Business Center handling customer transactions, payments, cash, and financial services in a fast-paced environment. Experienced in accurately processing transactions, assisting customers with account and service questions, resolving concerns, following company procedures, and maintaining confidentiality. Strong communication, organization, and problem-solving skills with a professional and friendly approach.

Seeking to bring strong customer service, cash handling, and attention to detail to a Bank Teller position.

Customer Service Representative at H-E-B (Present)

• Provide friendly, professional, and efficient customer service in a high-volume front-desk environment.
• Process customer transactions, payments, and business services accurately while following established company procedures.
• Handle cash and financial transactions with accuracy, attention to detail, and accountability.
• Assist customers with questions regarding transactions, services, payments, and general account-related concerns.
• Verify transaction details and customer information to ensure accuracy and prevent errors.
• Maintain confidentiality when handling customer information and financial transactions.
• Resolve customer concerns professionally while working to provide accurate and timely solutions.
• Balance multiple responsibilities while maintaining accuracy during busy and high-volume periods.
• Communicate clearly and professionally with customers, coworkers, and management.
• Follow established policies and procedures when handling cash, transactions, and customer requests.
• Maintain an organized and professional workspace while ensuring transactions and customer needs are handled efficiently.
• Work independently and collaboratively while adapting quickly to changing priorities.

Host at Sam's Boat

• Welcomed and assisted guests while providing friendly and professional customer service.
• Managed guest flow, seating, and customer requests in a fast-paced environment.
• Communicated effectively with guests and staff to ensure a positive customer experience.
• Handled multiple responsibilities simultaneously while maintaining accuracy and professionalism.
• Assisted with maintaining an organized and welcoming front-of-house environment.

Practicum / Clinical Experience at Kelsey-Seybold Clinic

• Gained experience in a professional healthcare environment requiring confidentiality, accuracy, and attention to detail.
• Observed physicians, nurses, CMAs, dental professionals, and other healthcare staff.
• Developed professional communication and customer/patient interaction skills.

Clinical Practicum at Pearland Medical Center

• Gained exposure to the emergency room and nursing environment.
• Developed communication, teamwork, and professionalism in a fast-paced workplace.
• Observed the importance of accuracy, organization, confidentiality, and teamwork in patient care.

High School Diploma – Robert Turner College & Career High School (2019)