Manager - Scelzi Enterprises.,Inc. - Jurupa Valley
(2019-07)
- Direct daily operations to promote efficient workflow and effective resource allocation.
- Coach, mentor and train team members in order to improve their job performance.
- Monitor staff performance and address issues.
- Develop training programs for new employees to enhance skill sets.
- Coordinate training sessions and orientations to ensure employee preparedness.
- Facilitate seamless onboarding processes for new employees across various departments.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Compile financial statements for management review.
- Process customer orders using specialized invoicing software.
- Perform data entry of customer orders into computer system.
- Generated purchase orders for office supplies to ensure availability.
- Coordinate with vendors to order parts and supplies necessary for quick lube services.
- Implement safety protocols to maintain a secure work environment.
Office Manager - Mission Recruiting., Llc. - Brea, California
(2015-09 - 2019-04)
- Coordinated office operations, streamlining workflows to enhance overall productivity.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Trained new staff on office procedures and administrative tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities.
Bartender - Septembers Taproom & Eatery - Upland, California
(2015-09 - 2017-03)
- Managed bar area, designed cocktails and menu, and ensured inventory management, regulation compliance, and strong customer relationships.
- Mixed and served a variety of cocktails and beverages to customers.
- Engaged customers to deliver exceptional service, enhancing guest experiences and fostering rapport.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Adhered to health and safety regulations in beverage preparation and service.
- Monitored guests' alcohol consumption to maintain safety and compliance with legal regulations.
- Oversaw accurate bar tabs and facilitated cash and credit card transactions.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
- Organized company events including holiday parties, team building activities.
Bartender - Oak Tree Sports Bar - Diamond Bar, USA
(2011-11 - 2015-08)
- Delivered exceptional service by promptly greeting and serving customers, enhancing their overall experience.
- Quickly prepared and mixed a variety of simple and complex cocktails.
- Developed new signature cocktails, increasing customer orders and enhancing menu appeal.
- Consistently balanced cash register to maintain financial accuracy.
- Conducted monthly inventory checks to ensure optimal alcohol stock levels.
- Served guests various food menu items.
- Delivered exceptional customer service to enhance guest experience and foster repeat business.
Bartender/Lane Waitress - Brunswick Zone - Upland, USA
(2012-02 - 2013-06)
- Delivered exceptional customer service to enhance guest experience and foster repeat business.
- Promptly served all alcoholic beverages and food courses to guests.
- Maintained cleanliness of work areas to meet bar standards.
- Compiled daily inventory of alcohol to ensure stock availability and minimize shortages.
- Crafted and served beverages tailored to customer preferences, contributing to overall satisfaction.
- Guided guests in menu selections, enhancing their dining experience with knowledgeable recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Arranged and cleaned tables to be ready for the next customers in efficient manner.
- Processed cash transactions with accuracy during peak hours, ensuring a smooth service flow.
- Assisted in training new staff on drink preparation techniques.
- Answered inquiries and provided information regarding products and services.
- Performed opening and closing duties including restocking supplies.
Bartender/Waitress - Hooters - Ontario, USA
(2005-05 - 2008-02)
- Crafted and served beverages tailored to customer preferences, contributing to overall satisfaction.
- Guided guests in menu selections, enhancing their dining experience with knowledgeable recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Arranged and cleaned tables to be ready for the next customers in efficient manner.
- Processed cash transactions with accuracy during peak hours, ensuring a smooth service flow.
- Assisted in training new staff on drink preparation techniques.
- Answered inquiries and provided information regarding products and services.
- Performed opening and closing duties including restocking supplies.
