Personal Banker at Wells Fargo (2025-08 – Present)
- Assist with opening new accounts, making account changes, and resolving basic banking requests.
- Help customers plan for major life events like buying a home or saving for college.
- Develop a strong understanding of Wells Fargo's products and services to connect them to customers' needs.
- Interact with customers to build relationships and demonstrate care.
- Refer customers to other specialists, such as mortgage or wealth management bankers, when their needs are more complex.
Teller at Wells Fargo (2024-05 – 2025-08)
- Accurately and efficiently processing customer transactions such as deposit and withdrawals.
- Help customers resolve concerns in a timely manner, answering questions and providing information about bank services.
- Engage in conversation with customers, actively listen and answer questions.
- Follow proper procedures to minimize errors and reduce fraud, and adhere to Wells Fargo policies and procedures.
- Introduce customers to Wells Fargo team members, such as bankers, to help meet their financial needs.
- Inform customers of self service digital options to make banking easier.
- Maintain a cash drawer including cash handling and balancing.
Deli Associate at Foodlion (2022-05 – Present)
- Get the order from the customer.
- Provide and process the order for the customer.
- Prepare and Cook food for the hot bar.
- Check inventory of products.
- Pack and make products based on inventory and expiration dates.
- Bake bread and cut meat for pre-sale.
- Clean the area.
Kitchen Associate at Wegmans (2021-08 – 2022-05)
- Clean, organize dishes.
- Help pack and prepare foods.
- Get customer order in the burger bar.
- Cook and prepare order food for the customer.
- Send and deliver food for the customer.
Server at Hing Ta Restaurant (2020-09 – 2021-07)
- Welcome customers to the restaurant.
- Provide a menu and take orders from the customer.
- Serve the food and drinks.
- Clean the tables and the surrounding area.
- Help in the kitchen if not busy by cleaning dishes and preparing utensils.
Delivery Driver at Grubhub/DoorDash/Waitr (2018-10 – 2020-08)
Information Technology Security Risk and Compliance Analyst at AIG Inc. (2015-09 – 2017-11)
Employment Duration 2 yrs. 4 mos.
- Compliance and Business Continuity information security assessor for onshore and offshore vendors.
- Conduct pre-scoping and scoping calls.
- Review of the submitted compliance and business continuity template.
- Create a summary report regarding Divisional Risk, Mitigating Controls and Residual Risk.
- Monitor action plans for critical and high-risk control findings.
- Attend weekly and monthly onshore meetings.
Compliance and Business Continuity Analyst at Accenture Inc. (2008-02 – 2015-09)
- ISO/IEC 27001:2013 and 22301:2012 Certified Lead Auditor.
- Compliance and Business Continuity Internal Assessor.
- Sarbanes-Oxley Internal Controls Evaluator/Auditor reviews the implementation and design of the control processes.
- Vendor Auditor conducts review to the process and compliance of all Accenture vendors.
- Operational Excellence support provides assistance in the implementation of OpEx process and boards.
- Information Security Coordinator/Support.
- Business Siebel Administrator responsible for all data/reports generated related to Client Relation Management including daily, monthly, quarterly reporting/review planning, forecasting, Information gathering, configuration, enhancement, and User Acceptance Training.
- Conduct training for new Siebel and MyRequests users every month.
Compliance and Business Continuity Internal Assessor at Accenture Inc. (2008-02 – 2015-09)
- Conduct ISMS Internal Assessment for GDN Tech projects to improve compliance in Information Security and Business Continuity.
- Create a report of non-conformances to help the project identify gaps in information security.
- Review provided Root Cause Analysis, Corrective and Preventive Actions to eliminate non-conformances.
- Provide a risk score base in the COSO ratings.
- Monitor action plans and evidence of provided corrective and preventive actions.
GS Business Integration Services Analyst at Accenture Inc. (2008-02 – 2015-09)
- Evaluate and review the effectiveness and design of the internal controls for Time and Expense, Record to Report and Order to Cash teams.
- Ensure that Accenture has updated and accurate information of vendor performance, transaction handling process compliance.
- Promote vendor-client relationship by providing feedback and recommendation in process improvement.
- Ensure that the teams can implement the process, metric and huddle and deal board to improve efficiency and effectiveness of employee production hours.
- Assist teams in creating delivery excellence to minimize cost and maximize production hours.
- Attend real time communication with CIO and CRM team leads onshore to resolve issues encountered in Siebel CRM application.
- Meet with the local leads for possible enhancement requests in Siebel CRM application to improve processing of requests.
- Support ABS Manila HR, Finance, International and Operations team in preparation for technical and administrative Siebel Application issues and concerns.
- Send Service Performance Compliance Report to local leads.
- Plan, forecast and analyze monthly and quarterly ABS Manila performance metrics.
- Assist in internal quality audits and to ensure sustained compliance to GSCO processes and standards.
- Maintain the ISMS documents such as the Master List of Project Records, Asset Inventory, and Asset Inventory-Asset Valuation among others.
ISMS Coordinator/Support at Accenture Inc. (2008-02 – 2015-09)
- Ensure update and completeness of team's ISMS documents such as Asset Inventory, Master list of Project Records, Periodic Access Review, Access Control Matrix and others.
- Prepare a functional group for Internal and External Audits.
Siebel Business Administrator/Client Relation Management at Accenture Inc. (2008-02 – 2015-09)
- Monitor, troubleshoot, and resolve technical issues about Siebel transactions.
- Coordinate Siebel issues and concerns.
- Help in providing timely resolution to issues and concerns surrounding Siebel transactions.
- Gather and consolidate ABS Service Performance Report, IO/Morgan Stanley Service Management Reports, and BPO Dashboard Report.
Process and Standards ISMS Coordinator and Asset Custodian at Accenture Inc. (2008-02 – 2015-09)
- Responsible in updating security compliance and monitoring.
- In charge in documenting all processes of GSCO Controllers Group.
- Pioneer the launch of the new Philippine Payroll System.
Siebel and Supportworks Application Administrator at Accenture Inc. (2008-02 – 2015-09)
- Monitor and assign inquiries.
- Send an everyday update to all employees regarding deadlines.
- Resolve inquiries within the given service level agreement.
- Provide onshore communication with the updates and upgrades regarding Siebel.
Monthly Transportation Expense Processor at Accenture Inc. (2008-02 – 2015-09)
- Process and ensure accurate inputs of Monthly Transportation Expense for all Senior Managers, Managers, Level A & B managers.
CCure/Ecube Application Administrator at Accenture Inc. (2008-02 – 2015-09)
- Responsible for generating and monitoring the group's time in and time out report.
Analyst at Accenture Healthcare Processing Inc. (2002-10 – 2008-01)
- Analyze eligible transactions for processing.
- Audit designated transactions from other analysts.
- Assist in planning program capacity in terms of staffing considering actual/historical work volume, work type, work arrival, productivity rate of processors, shift hours etc.
- Provide data for volume forecast based on historical data and other applicable sit.
Team Captain at Accenture Healthcare Processing Inc. (2002-10 – 2008-01)
- Manage and maintain the entire processing team.
- Responsible for the performance of everyone on the team.
- Responsible for imposing production floor guidelines and observance of the strict confidentiality compliance among members.
