Denobia Mckinney

Customer-focused professional with over 10 years of experience in customer service, sales support, team leadership, and high-volume operations. Experienced in helping customers identify solutions, answering questions, handling service concerns, and communicating clearly in fast-paced environments.

Southwest

Airlines experience includes ticket counter, front gate, and baggage services, providing a strong foundation in customer needs, travel services, problem resolution, and service excellence. Reliable, professional, and comfortable working with a diverse range of customers while maintaining a positive and helpful experience.

Customer Service Agent at Southwest Airlines (2023-02 – 2026-08)

• Provided personalized customer service at the ticket counter, boarding gate, and baggage service office while assisting a high volume of passengers.
• Assisted customers with ticketing, check-in, itinerary questions, flight changes, and travel-related services while identifying solutions based on individual needs.
• Supported sales-related customer interactions at the ticket counter by explaining available travel options, policies, and services in a clear and professional manner.
• Built positive customer relationships through active listening, patience, and a solutions-focused approach.
• Resolved customer concerns involving baggage, travel changes, and service issues while working to provide timely and appropriate solutions.
• Communicated flight information, boarding updates, and service requirements accurately to help customers navigate their travel experience.
• Worked effectively in a fast-paced environment while maintaining professionalism, accuracy, and strong customer service standards.

Supervisor at G2 Secure Staff (2021-05 – 2023-02)

• Supervised daily operations and supported team members in a busy airport environment while maintaining customer service and accountability standards.
• Coordinated staff assignments and supported terminal gate functions to help maintain an efficient customer experience.
• Addressed customer concerns and assisted team members with resolving service issues professionally.
• Tracked equipment and inventory while maintaining accurate records and supporting day-to-day operations.

Team Lead at G2 Secure Staff (2018-05 – 2021-05)

• Assisted passengers through security checkpoints and to gates while providing professional and helpful customer support.
• Addressed customer questions and concerns, supported staffing coverage, and helped maintain smooth daily operations.
• Worked with team members to provide consistent service and assist customers in a timely manner.

Security Guard at Pacific Protection Services (2015-10 – 2018-02)

• Monitored access points, maintained safety procedures, and provided professional assistance to employees and visitors.
• Documented incidents accurately and responded appropriately to customer and operational needs.

High School Diploma in General Education Certificate (1987-06)