Denzel Fenty-Luis

Diligent College Student focused on Computer Science and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. I'm a motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership.

Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

SKILLS

• Operations Monitoring
• Loss Prevention
• Guest Service
• Regulatory Compliance
• Flexible Schedule
• Staff Supervision
• Policy and Procedure Enforcement
• Security Procedures Adherence
• Quantitative Skills
• Experience in Leadership
• Content Management Expertise
• Program Evaluation
• Team Supervision
• Improvement Plan Knowledge
• Quality Inspections
• Diplomatic and Fair
• Staff Development
• Sales Reporting
• Drawer Assignments
• Large Bill Drops
• Issue Resolution

• Cash Sales Counts
• Client Support
• Professional Appearance
• POS System Operation
• POS Deletions
• Inventory Counts
• Operations Support
• Shift Scheduling
• Customer Service Management
• Interpersonal Relations
• Training Assistance
• Role Modeling
• Positive Attitude
• Team Collaboration and Leadership
• Employee Attendance Monitoring
• Assigning Work
• Problem-Solving
• Shift Paperwork Completion
• Conflict Resolution
• Verbal and Written Communication

EXPERIENCE

Shift Lead

Lancaster, PA

Five Guys/ Nov 2022 to Current

• Upheld company standards and compliance requirements for operations.
• Coached team members to increase productivity and reduce workplace accidents.
• Delegated tasks to employees and monitored activities and task completion.
• Held performance reviews to identify and correct areas needing improvement.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Checked orders for quality and completeness.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Assisted general manager with operations game plan and company initiatives implementation.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Educated customers about offerings, promotions and pricing to boost sales.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Taught staff upselling techniques to meet revenue targets.
• Reinforced rules to promote superior employee performance.
• Supervised and led employees to maintain productivity and customer service levels.
• Evaluated employee performance, delivering individualized feedback and praise.
• Resolved customer complaints and reported issues to senior management.
• Completed opening and closing duties to facilitate business operations.

Crew Member

Lancaster, PA

Five Guys/ Aug 2021 to Nov 2023

• Prepared food for various recipes by washing, peeling and dicing ingredients.
• Demonstrated proper food safety practices by accurately completing quality control checklist.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Drove team success by quickly completing assigned tasks.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Packed fast food products in approved containers, cups and bags.
• Presented orders to guests within anticipated service times.
• Served food quickly for positive guest experiences.
• Explained current promotional information and items to patrons.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Scrubbed and polished counters to remove debris and food.
• Took orders from patrons and input selections into store computer system.
• Wiped down tables and equipment, swept and refilled stock.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Upheld high standards of productivity and quality in operations.
• Interacted pleasantly with guests to deliver quality customer service.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Assisted management with inventory control and stock ordering.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Assembled and served meals according to specific guest requirements.
• Assisted patrons in making menu selections.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Organized and restocked supplies to support operations and team productivity.
• Maintained safe food handling practices to prevent germ spread.
• Stocked shelves and cases with new or transferred items.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Prepared quality products while maintaining portion control and presentation within service goal times.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Tailored orders to address customer allergies and gluten concerns.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Processed payments on cash register and counted back bills and change to patrons.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Directed patrons to restrooms and other amenities within facility.

Cashier

Lancaster, PA

Grocery Outlet Bargain Market/ Mar 2021 to Aug 2021

• Processed payments on cash register and counted back bills and change to patrons.
• Helped with purchases and signed customers up for rewards program.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Discounted purchases by scanning and redeeming coupons.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Used suggestive selling techniques to promote add-on sales.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped customers find specific products, answered questions and offered product advice.
• Accepted cash and credit card payments, issued receipts and provided change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Answered customer questions and provided store information.
• Learned roles of other departments to provide coverage and keep store operational.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Delivered high level of customer service to patrons using active listening and engagement skills.

EDUCATION AND TRAINING

Some College (No Degree): Computer Science

Harrisburg Area Community College

Lancaster, PA

LANGUAGES

English and spanish  CERTIFICATIONS

• ServSafe Food Handler - 2022