Diligent College Student focused on Computer Science and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. I'm a motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership.
Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
SKILLS
- Operations Monitoring
- Loss Prevention
- Guest Service
- Regulatory Compliance
- Flexible Schedule
- Staff Supervision
- Policy and Procedure Enforcement
- Security Procedures Adherence
- Quantitative Skills
- Experience in Leadership
- Content Management Expertise
- Program Evaluation
- Team Supervision
- Improvement Plan Knowledge
- Quality Inspections
- Diplomatic and Fair
- Staff Development
- Sales Reporting
- Drawer Assignments
- Large Bill Drops
- Issue Resolution
- Cash Sales Counts
- Client Support
- Professional Appearance
- POS System Operation
- POS Deletions
- Inventory Counts
- Operations Support
- Shift Scheduling
- Customer Service Management
- Interpersonal Relations
- Training Assistance
- Role Modeling
- Positive Attitude
- Team Collaboration and Leadership
- Employee Attendance Monitoring
- Assigning Work
- Problem-Solving
- Shift Paperwork Completion
- Conflict Resolution
- Verbal and Written Communication
EXPERIENCE
Shift Lead
Lancaster, PA
Five Guys/ Nov 2022 to Current
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Held performance reviews to identify and correct areas needing improvement.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Supervised and led employees to maintain productivity and customer service levels.
- Evaluated employee performance, delivering individualized feedback and praise.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Crew Member
Lancaster, PA
Five Guys/ Aug 2021 to Nov 2023
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Drove team success by quickly completing assigned tasks.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Packed fast food products in approved containers, cups and bags.
- Presented orders to guests within anticipated service times.
- Served food quickly for positive guest experiences.
- Explained current promotional information and items to patrons.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Took orders from patrons and input selections into store computer system.
- Wiped down tables and equipment, swept and refilled stock.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted management with inventory control and stock ordering.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assembled and served meals according to specific guest requirements.
- Assisted patrons in making menu selections.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized and restocked supplies to support operations and team productivity.
- Maintained safe food handling practices to prevent germ spread.
- Stocked shelves and cases with new or transferred items.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Tailored orders to address customer allergies and gluten concerns.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Directed patrons to restrooms and other amenities within facility.
Cashier
Lancaster, PA
Grocery Outlet Bargain Market/ Mar 2021 to Aug 2021
- Processed payments on cash register and counted back bills and change to patrons.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
EDUCATION AND TRAINING
Some College (No Degree): Computer Science
Harrisburg Area Community College
Lancaster, PA
LANGUAGES
English and spanish CERTIFICATIONS
- ServSafe Food Handler - 2022
