Car Detailer and Department Manager - Carvana - Oklahoma City, OK
(2024-08)
Detailer and Department Manager roles
- Wash and vacuum all inventory on a regular basis
- Complete multi-point inspection on arriving inventory to include fuel level, safety features, drivability test and proper display of all company and state disclosures
- Maintain positive relationships with coworkers and external vendors
- Interact and communicate with team members and management across all lines of the business
- Led daily oversight of vehicles exceeding 30 days in inventory, proactively identifying bottlenecks and driving resolution efforts
- Managed and tracked team performance metrics, overseeing production of approximately 32 vehicles per day
- Directed accurate entry and documentation of vehicle issues to ensure operational transparency and effective workflow coordination
- Served as a point of accountability between teams by maintaining precise records and communicating status updates
- Supported continuous improvement by monitoring trends in inventory aging and recurring vehicle issues
Resolution Coordinator - The Love's Company - Oklahoma City, OK
(2021-05 - 2022-05)
Research and analyze accounts prior to initiating contact and examine historical data, evaluate past resolution efforts.
- Accepts and processes both written and phone communications to resolve escalated customer account issues
- Adjust and notate customer accounts
- Provide excellent customer service while handling inbound calls and navigating between multiple systems
- Read help systems, daily bulletins, and emails to stay current on policies and procedures
- Contributes to process and customer experience improvements
- Provide customers with information and supporting documentation as requested
- Log disputes and communicate with maintenance locations to resolve customer issues
- Research and resolve failed transactions
- Outreach to shop locations to resolve National Account disputes
- Other duties assigned as needed
Mailroom Clerk - Farmers Insurance Group - Oklahoma City, OK
(2015-04)
- Ensuring all customers' mail is USPS compliant prior to releasing it to the production team for processing
- Address all issues pertaining to customer mail and adhere to the USPS standards, processes and procedures
- Assist Drivers with loading and unloading mail trays, hampers and pallets
- Inspects mail for the following: mail class, dates, postage, size, weight, presort markings
