Senior Review Specialist, Augmented Reality (AR) Moderation at Snap Inc. (2026-02 – 2026-04)
- Reviewed high volumes of AR content submissions against creative, technical, and safety standards, consistently meeting SLA targets while maintaining strong accuracy and quality benchmarks
- Analyzed moderation data and review outcomes to identify trends and risks, driving process improvements and influencing prioritization decisions through dashboards and reporting tools (e.g., Looker)
- Partnered with Product, Engineering, and Policy teams to design and implement scalable review workflows and automation, improving turnaround time and operational efficiency while supporting global content safety
Product Analyst, International Benefits at Justworks (2024-01 – 2026-01)
- Implemented benefits in 10+ markets by coordinating with international brokers to set up policies, establishing scalable operational workflows, and partnering with cross-functional teams to develop clear enablement for compliant execution across markets
- Collaborated with customer success and engineering teams to optimize workflows by understanding customer interactions, identifying bugs, providing input on product roadmaps, and implementing improvements to scale the international benefits platform
- Translated complex eligibility criteria (such as benefits effective dates, waiting periods, and medical history details) and operational requirements into clear, actionable technical specifications, partnering with engineering to embed these rules directly into the product experience, enhancing customer visibility and reducing manual intervention
- Established and developed the International Benefits Operations team, training and onboarding two new team members on enrollment workflows across multiple benefit offerings in 10 countries, mentoring the team, and acting as the subject matter expert to drive operational accuracy and consistency
Senior Operations Associate, Open Market Benefits at Justworks (2023-08 – 2024-01)
- Managed end-to-end implementation of Open Market benefits for 100+ customers by generating quotes across multiple carriers, reviewing company documentation (applications, tax, and payroll forms) to ensure eligibility and data accuracy, and verifying compliance with carrier requirements. Configured plan and employee data in internal operations tools, ensuring accurate billing and seamless in-product benefit experiences (renewals, open enrollment, and qualifying life event changes)
- Led monthly renewals for 50+ companies, prioritizing high-volume renewal workflows to meet internal and carrier SLAs while ensuring timely notifications, data accuracy, and a seamless customer experience
- Served as a subject matter expert on Open Market benefits, including carrier requirements, plan designs, pricing structures, network types, and state-specific regulations, and authored comprehensive SOPs to document these specifications, ensuring consistency and alignment across internal and cross-functional teams
Investment Banking Analyst, Financial Institutions Group at Goldman Sachs (2021-07 – 2022-04)
- Consolidated and produced materials for investment banking deals, including public information books, financial performance data, earnings trackers, and peer comparable data for 10+ teams, enabling data-driven decision-making and supporting key project objectives
- Analyzed and researched various industry trends to identify investment opportunities and collaborated with senior leadership to prepare pitch books to present potential targets, share price analysis, and market overviews
- Created and analyzed financial models (including trading and transaction comparables and discount dividend models) to examine company financial performance and provided strategic recommendations to insurance clients
