Deonna O'neal

Experienced banking, administrative, and customer service professional with a strong background supporting financial services, property management, retail, and high-volume customer environments. Skilled in financial transactions, cash handling, account services, client relations, administrative operations, documentation, scheduling, conflict resolution, and customer relationship management. Proven ability to maintain accuracy and compliance, resolve customer concerns, coordinate daily operations, and deliver exceptional service in fast-paced environments.

Recognized for professionalism, communication, attention to detail, and strong organizational skills.

Administrative Assistant at WCSmith Property Management (2025-04 – 2026-06)

• Supported daily administrative operations within a high-volume property management office serving residents, leasing personnel, vendors, and contractors.
• Coordinated resident inquiries, service requests, documentation, and follow-up to support timely issue resolution.
• Maintained organized records, schedules, correspondence, and administrative documentation.
• Served as a primary point of contact, providing professional communication by telephone, email, and in person.
• Coordinated with internal teams, residents, and vendors to support efficient property operations.
• Prioritized multiple requests and deadlines while maintaining accuracy, professionalism, and strong customer service.

Associate Banker at JPMorgan Chase & Co. (2022-01 – 2024-11)

• Assisted 100+ clients weekly with deposits, withdrawals, transfers, account services, and other routine banking needs.
• Processed financial transactions accurately while following established banking procedures and compliance requirements.
• Managed lobby operations and assisted with client flow to provide an efficient and positive branch experience.
• Educated clients on digital banking tools and assisted customers with mobile and online banking services.
• Supported account-opening activities and identified customer needs while referring clients to appropriate bankers for additional financial solutions.
• Built strong customer relationships through active listening, needs-based service, and professional communication.
• Protected confidential customer information and maintained accuracy when handling financial transactions and account-related documentation.
• Resolved routine client concerns and escalated complex issues appropriately.

Customer Service Representative at One Direct / T-Mobile (2020-01 – 2020-12)

• Managed high-volume inbound and outbound customer calls while providing professional and timely assistance.
• Resolved customer concerns involving service plans, accounts, devices, and billing-related questions.
• Assisted customers with device purchases and credit checks while maintaining accuracy and confidentiality.
• Used effective communication and problem-solving skills to improve customer experiences.
• Maintained professionalism while handling challenging customer interactions and competing priorities.

Team Member at Chipotle Mexican Grill (2020-01 – 2021-12)

• Processed customer transactions accurately and maintained cash-handling standards.
• Delivered efficient customer service in a fast-paced, high-volume environment.
• Supported daily team operations and maintained a clean, organized work environment.
• Followed company procedures and food safety and sanitation standards.

Sales Associate / Team Lead at Foot Locker (2013-01 – 2016-12)

• Delivered customer-focused sales support and assisted customers with product selection.
• Processed purchases, returns, and exchanges accurately.
• Assisted with daily store operations, merchandising, and team coordination.
• Helped resolve customer concerns and maintained a positive shopping experience.
• Supported team members in meeting daily operational and customer service expectations.

High School Diploma