Collector at Credit Acceptance (2021-09 – 2026-04)
- Negotiated payment arrangements with delinquent customers, significantly increasing recovery rates and reducing outstanding balances
- Managed high-volume inbound and outbound calls to maximize contact and collection efficiency on past due accounts
- Processed payments and scheduled autopay setups, improving on-time payment rates and customer compliance
- Delivered excellent customer service while resolving account issues and maintaining compliance with company policies
Consumer Care Representative at Coast Professional, Inc. (2018-02 – 2020-03)
- Collected debt efficiently through effective communication and negotiation, accelerating recovery timelines and improving portfolio performance
- Managed high-volume call center operations handling inbound consumer inquiries and outbound collection calls
- Trained team members to enhance department performance and ensure adherence to collection best practices
- Resolved consumer issues promptly, improving customer satisfaction and retention
- Communicated accurate information regarding student loans and account status to consumers
Assistant Manager at Security Finance (2015-09 – 2017-12)
- Conducted collection calls to recover outstanding balances, contributing to increased monthly collections and improved cash flow
- Delivered exceptional customer service to retain and grow client base, enhancing customer loyalty
- Solicited renewals from existing clients, supporting portfolio growth and revenue targets
- Performed field work to support account management and collections efforts
Shift Manager at Taco Bell (2008-01 – 2014-09)
- Trained new team members to ensure operational efficiency and high customer service standards
- Delivered excellent customer service, enhancing customer satisfaction and repeat business
- Managed scheduling and inventory to support smooth daily operations
- Maintained food safety certification and handled bank deposits and daily report processing
