Derek Spicer
Senior Business Analyst/Operations Consultant
Hire their services
Request a quote with no obligation
About
Here's a glimpse of what I bring to the table:
🚀 Technical Project Management: From inception to delivery, I excel in managing timelines, resources, and stakeholders to ensure smooth project execution and timely delivery.
💼 Business Analysis: I have a knack for delving deep into business processes, identifying pain points, and proposing innovative solutions that drive business growth and profitability.
🏆Success Stories:
- Implemented process improvement strategies leveraging tools like Salesforce, Jira, Wrike, Smartsheet, and Certinia, leading to a 60%-80% decrease in time to value/launch for SaaS companies.
- Developed, grew and adapted strategies for the sale and negotiation of professional services, resulting in a 10% increase in annual recurring revenue.
Whether you're a startup looking to streamline operations or an established organization aiming to embark on a new project, I'm here to lend my skills and expertise to help you achieve your goals.
Experience
FedEx Dataworks | Remote | 01/2023 - 03/2024
FedEx Dataworks is a digital division of FedEx that absorbed ShopRunner 2 years after acquisition.
Manager, Integration Operations
- Led a team of 12 direct reports to optimize onboarding operations for newly developed products, resulting in a 50% increase in revenue within one year.
- Collaborated seamlessly across Sales, Client Success, Marketing, Finance, Product, and Engineering departments to build trust, ensuring clients derived maximum value.
- Continuously fostering innovation, drove ideation for process improvements across onboarding programs, project management, and the Salesforce CRM organization.
- Identified operational improvement opportunities by analyzing KPIs, resulting in a 15% increase in efficiency and resource utilization in one year.
ShopRunner is an e-commerce membership program that was acquired by FedEx in Jan 2021.
Director, Integration Operations
- Process improvements over 2 years resulted in a remarkable 60% decrease in implementation time, increasing revenue by 10% and enhancing client satisfaction and team productivity.
- Implemented Salesforce to centralize cross-functional teams, cutting data and operational redundancy, enhancing client lifecycle efficiency.
- Led a team of data analysts, improving data quality and accuracy for billing and analytics purposes, recovering $500k in revenue in one year.
- Managed onboarding activities for new clients and custom projects for existing clients, supporting $30 million in adoption and retention contracts in one year.
- Streamlined the client implementation process by developing ecommerce extensions, leading to a 75% reduction in client effort and a 30% increase in client onboarding efficiency.
- Achieved 99% CSAT over one year by providing expert support for client technical issues related to platform integration, resulting in increased customer satisfaction and loyalty.
Monetate is an e-commerce personalization and multivariate testing platform.
Senior Business Analyst, Services
- Implemented strategies and product improvements to reduce time to value for customers by 80% within 2 years, resulting in great client satisfaction and product adoption.
- Developed, grew, and adapted strategies for sale and execution of professional services, resulting in a 10% increase in revenue in the first year of the program.
- Drafted scopes of work for custom client requests, including project definition and estimates, resulted in 50% reduction in customer and employee time and effort.
Digitas Health is an interactive marketing agency focused on healthcare and pharmaceutical companies.
Manager, Technology
- Managed software development projects from concept to execution, ensuring required resources, quality, and timely delivery.
ExcelleRx, acquired by Omnicare in 2005 and now known as Enclara Pharmacia, is a medication management and distribution service.
Director It
- Accountable for all enterprise software, databases, web applications, servers, and network infrastructure, working within an annual budget of $1.2 million.
Education
Bachelor Business Administration
University Of Central Florida | Orlando, FL, USA
