Custodial Services Supervisor - PrimeFlight Aviation - Greer, SC
(2022-08)
- Supervise daily operations by leading a team of 10 staff members to meet service expectations and maintain high service standards
- Improve customer satisfaction ratings by 50% by leveraging organizational skills to address client concerns and complaints timely
- Perform budget and P&L analysis using Power BI reporting, depicting the financial performance of custodial services accurately
- Execute recruiting, hiring, and training of new employees based on defined organizational standards and procedures to meet quality assurance standards
- Draft detailed reports by capturing and communicating service delivery metrics to the leadership team to promote informed decision-making
Online Learning Coach - SCVS - Woodruff, SC
(2021-08 - 2022-05)
- Designed interactive learning materials by incorporating multimedia presentations and creating online discussion forums to promote participation
- Upheld a 100% completion rate by evaluating program performance to identify and remediate factors leading to attrition
- Addressed student queries by resolving all support tickets daily to enhance the learning experience
Client Services Supervisor - QS1 Data Systems - Spartanburg, SC
(2012-03 - 2021-02)
- Decreased employee churn rate by 5% by optimizing resource allocation to improve operational efficiency
- Trained 20+ employees by focusing on identified skill gaps and standard operating procedures to advance professional expertise
- Accomplished multiple project executions by delivering defined metrics within the scope, schedule, and budget expectations to align with company priorities
- Fostered positive client interactions by conducting regular follow-ups on active processes to improve customer relations
- Streamlined ticket creation, tracking, and escalation processes using CRM to optimize time management
- Maintained exceptional KPI and quality scores, advancing to Level III support within 12 months faster than any previous employees
General Manager - Prime Flight - Greer, SC
(2011-01 - 2013-01)
- Built a high-performing team of 15 employees by hiring and onboarding top talent to align with organizational strategic objectives
- Increased team productivity by 10% by creating effective employee schedules to enhance workflow efficiency
- Strengthened synergy by developing and maintaining positive rapport with multiple contracted clients to uphold high-quality service delivery
