Customer Service Representative - NJ EZ Pass - Newark, NJ
(2025-04 - 2026-07)
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
Customer Service Representative - Continuum Global Solutions - New York, NY
(2023-12 - 2025-03)
- Respond to phone calls, emails, and other inquiries
- Identify the type of service or information being requested
- Forward requests to the appropriate department
- Take complaints and service requests
- Enter inquiries, complaints, and requests into computer systems
- Research problems
- Receive payments and make payment arrangements
- Maintain customer data and records
Fingerprinting Technician - ECS - New York, NY
(2017-01 - 2022-09)
- Process Clients using the Afis system
- Data Entry
- Generate reports using excel
