Derrick Agate Jr

Accomplished system administrator with experience in planning, implementing, overseeing and maintaining server and network infrastructure and projects to drive efficiencies and spur growth. Skilled at managing security issues at all levels from design to implementation. Recognized for successfully managing multiple projects simultaneously and collaborating with colleagues to deliver solutions tied to business growth, organizational development, and systems optimization.

Medtronic Inc., Minneapolis, MN May 2007 – October 2022

Senior System Administrator, 2014 – 2022

Managed and monitored organizational technology infrastructure.

 Created and maintained tier 1, 2 and 3 SLA-compliant tech support processes impacting 15K users globally.

 Utilized ServiceNow in making forms to incorporate new systems into our ticketing process and created a substantial network of knowledge articles to bolster and streamline our customer support process.

 Wrote and executed full system test scripts for homegrown applications, web applications, and vendor software used in housing and reporting clinical trial data to the FDA.

 Led projects to streamline and automate tasks using PowerShell and other existing in-house IT applications to improve efficiency saving money and resources.

 Maintained and built studies in Electronic Data Capture tools such as Oracle Clinical and Medidata Rave.

Technical User Analyst, 2010 – 2014

Provided tier 1 and 2 support for clinical trials testing medical devices being approved for sale.  Participated in new application and application transition support to ensure smooth transitions.

Network Account Administrator, 2007 – 2010

Utilized Active Directory to create network accounts, grant access to applications and shared folders, set and manage group policies.

St John’s University, Collegeville, MN, Bachelor of Arts (BA), Computer Science