Store Manager - Southwest Muffler & Brake - Houston, Texas
(2024-06 - 2026-02)
- Managed daily store operations and maintained store inventory levels.
- Led team meetings to discuss sales strategies and customer service improvements.
- Monitored cash register operations and ensured accurate financial transactions.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Service Advisor - Sun Auto - Houston, Texas
(2021-09 - 2023-06)
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments and managed customer follow-ups effectively.
- Explained service recommendations and repair options to clients clearly.
- Coordinated with technicians to ensure timely completion of services.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
- Resolved customer complaints efficiently, ensuring a positive service experience.
- Promptly responded to customer inquiries via phone, email or in person.
Store Manager - Slaters Kwik Kar - Houston, Texas
(2015-12 - 2020-03)
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Organized merchandise displays to enhance product visibility and accessibility.
- Monitored cash register operations and ensured accurate financial transactions.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with vendors to manage stock orders and product availability.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Service Crew Member/ Tech - Mister Car Wash - Houston, TX
(2009-10 - 2012-11)
- Provided exceptional customer service during high-volume shifts.
- Assisting with inventory, lower bay, and oil changes.
- Continuation of great customer service.
- Assisted in training new staff on service procedures and standards.
