Restaurant manager and customer service specialist
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Dynamic and results-driven hospitality and retail management professional with over 12 years of experience in leadership, operations, and customer service. Proven expertise in managing bars, restaurants, and retail merchandising, with a strong background in team building, marketing, inventory management, and financial oversight. Known for creating memorable guest experiences, driving sales, and consistently exceeding performance targets.
Highly skilled in cocktail creation, event planning, and merchandising.
Managed all aspects of bar operations, including inventory control, ordering, scheduling, and cash handling. Managed day-to-day operations of a high-volume steakhouse, including hiring, training, and supervising staff. Developed cocktail menus and oversaw the execution of customer orders and special requests.
Controlled labor costs and maintained profit margins, consistently exceeding financial goals. Ensured the highest levels of guest satisfaction, hosting clients from Fortune 500 companies and celebrities. Managed back-of-house operations, including expo line and inventory control.
Responsible for all security operations, including safe access, alarm systems, and surveillance cameras.
