Derrick Moffatt

Results-driven System Administrator with 7+ years of IT experience, including 3+ years in enterprise system administration. Proven track record of improving system uptime by 25% and supporting 500+ end users across complex healthcare IT environments. Deep expertise in Active Directory, Azure AD (Entra ID), Microsoft Intune, Windows Server, and VMware. Strong background in HIPAA compliance, Zero Trust architecture, MFA, and endpoint security.

Senior Desktop Support Technician / System Administrator at The Center for Health Care Services (2024-12 – Present)

• Provide Tier 2/3 technical support for 500+ users, resolving complex hardware, software, and network issues to minimize downtime.
• Administer Active Directory and Azure AD (Entra ID), managing user accounts, access controls, and Group Policy Objects (GPOs) across the enterprise.
• Manage and enforce endpoint compliance and security policies across 500+ devices using Microsoft Intune.
• Single-handedly architected and deployed Apple Business Manager (ABM) from the ground up, integrating it with Microsoft Intune to enable automated app distribution directly to managed Apple devices across the organization.
• Created and managed all Apple Business Manager accounts, overseeing device enrollment and app license assignments independently.
• Ensure HIPAA compliance through secure data handling, endpoint protection, and access management protocols.
• Mentor junior technicians, improving team efficiency and accelerating issue resolution times.

Junior Systems Administrator at SpecPro Technical Services (2021-10 – 2024-11)

• Maintained and optimized Windows Server environments to ensure high reliability and consistent performance.
• Managed Active Directory and Azure AD user provisioning, de-provisioning, and Group Policy administration.
• Performed routine patching, system updates, and proactive monitoring to minimize vulnerabilities and downtime.
• Supported VMware virtualization environments and contributed to disaster recovery planning and testing.

IT Support Technician at SpecPro Technical Services (2019-06 – 2021-10)

• Delivered Tier 1/2 technical support to 300+ users, maintaining high satisfaction across hardware, software, and network issues.
• Managed user accounts and access via Active Directory and Azure AD.
• Supported Microsoft Intune device management and enforced device compliance policies.
• Resolved issues across Windows OS, Office 365, and VPN connectivity.

Help Desk Specialist at Clearlink (2017-03 – 2019-02)

• Provided Tier 1 support for 100+ users, triaging and resolving incidents efficiently.
• Managed tickets and documentation using ServiceNow and EasyVista.
• Assisted with system setup, configuration, and troubleshooting across hardware and software.

Bachelor of Science in Computer Science – University of Ghana (2011-09 – 2015-03)