Desirea Stone

Detail-oriented and licensed Independent Claims Adjuster with a strong background in operations, quality control, and customer service. Hands-on experience in residential property maintenance and minor construction, including renovation and repair work. I am skilled in team leadership, documentation, operational oversight, and client communication.

Adept at managing multiple files, interpreting policies, and maintaining accuracy under pressure. Committed to fair claim resolution, regulatory compliance, and exceptional client service.

Owner at Desi's Daycare (2020-01 – Present)

Managed daily business operations including regulatory compliance, client communication, and issue resolution, utilizing investigative and documentation skills similar to independent claims management.

• Managed daily business operations including regulatory compliance, client communication, and issue resolution, utilizing investigative and documentation skills similar to independent claims management.
• Assessed and resolved client issues with discretion and accuracy, ensuring fair outcomes and high satisfaction.
• Documented daily activities, maintained regulatory records, and communicated clearly with parents, similar to maintaining claims documentation.
• Oversaw finances and budgets, demonstrating analytical and reporting skills useful for claims adjustments.

Housekeeping Manager / Front Desk Representative at Home2 Suites (2018-01 – 2020-01)

Supervised daily operations with a focus on quality assurance and customer satisfaction, consistent with claims resolution processes.

• Supervised daily operations with a focus on quality assurance and customer satisfaction, consistent with claims resolution processes.
• Inspected property conditions, identified issues, and reported on findings, transferable field inspection and reporting skills.
• Handled guest claims, complaints, and service disputes with professionalism and fairness.
• Coordinated between departments to ensure timely issue resolution

Supervisor / Quality Control at Plastic Solutions Ink (2015-01 – 2018-01)

Conducted quality control inspections, prepared detailed reports, and ensured compliance with OSHA standards, aligning with claims accuracy and compliance review.

• Conducted quality control inspections, prepared detailed reports, and ensured compliance with OSHA standards, aligning with claims accuracy and compliance review
• Led production teams and trained new employees in all standard procedures.
• Collaborated with management to troubleshoot issues, document corrections, and maintain product integrity, core to fact-finding in claims adjustment.

High School Diploma – John Adams High School