Store Manager at FirstCash / Cash America Pawn (2015-12 – Present)
- Led daily operations and a team of 7–10 employees, achieving consistent 5–15% year-over-year sales growth through strategic merchandising and team accountability.
- Developed and delivered employee training programs covering compliance, customer service, product knowledge, and sales techniques — reducing onboarding time by 30%.
- Maintained full regulatory compliance with state and federal consumer lending laws, conducting internal audits and staff compliance training to ensure zero violations.
- Managed P&L, inventory control, and loss prevention protocols, maintaining shrink rates below company benchmarks.
- Recruited, hired, and coached staff; built a high-performance team culture focused on accountability and professional growth.
- Resolved complex customer escalations and disputes, maintaining a consistent 4+ star customer satisfaction rating.
Financial Professional Associate at New York Life Insurance (2022-01 – 2024-12)
- Consulted clients on life insurance, annuities, and financial planning products — developing strong needs assessment and advisory communication skills.
- Built and maintained a client portfolio through networking, referrals, and community outreach.
- Maintained state licensing and completed ongoing compliance and continuing education requirements.
Assistant Store Manager / Store Manager at The Home Depot (2013-01 – 2015-12)
- Supervised 50+ employees across multiple departments; responsible for scheduling, performance management, and operational execution.
- Collaborated with district leadership on corporate initiatives, training rollouts, and operational audits.
- Drove departmental sales targets and ensured consistent execution of corporate compliance standards.
Membership Manager at 24 Hour Fitness (2014-01 – 2017-12)
- Managed membership sales team and consistently exceeded monthly revenue targets.
- Onboarded and trained new sales staff on products, processes, and customer engagement strategies.
Sales Specialist at Lowe's Home Improvement (2008-01 – 2013-12)
- Top-performing sales specialist in department; consistently met or exceeded individual and team sales goals.
- Provided product expertise and consultative selling to residential and commercial customers.
