Chat and Phone Support Agent at Teladoc Health (via NexRep) (2025-09 – Present)
- Provide high-volume support to users navigating healthcare services, including scheduling and account coordination
- Resolve complex service issues while ensuring compliance with privacy and regulatory standards
- Document interactions accurately using CRM systems to maintain service records and workflow continuity
- Communicate clearly with diverse users to ensure successful service access and issue resolution
- Support operational efficiency by managing multiple inquiries simultaneously in a fast-paced environment
Patient Transportation Coordinator at Safe Ride Health (2025-06 – 2025-08)
- Coordinated non-emergency medical transportation services, managing 100+ daily ride requests
- Scheduled, dispatched, and tracked transportation services to ensure timely pickups and drop-offs
- Collaborated with healthcare providers, drivers, and vendors to resolve service disruptions and delays
- Maintained accurate transportation logs and service records in compliance with operational standards
- Prioritized urgent and time-sensitive requests to support critical patient needs
Picker/Packer & Dispatcher at GoPuff (2021 – 2023)
- Supported logistics and last-mile delivery operations through order fulfillment and dispatch coordination
- Assisted in routing and dispatching drivers to ensure efficient and timely deliveries
- Monitored order flow and addressed delays to maintain service performance standards
- Maintained accuracy in order preparation and inventory handling in a high-volume environment
- Collaborated with team members to improve workflow efficiency and meet delivery timelines
