Desiree Ochoa

I am a very efficient worker and have earned a reputation for technical efficiency and hard work. I look forward to the opportunity to meet with any employer and discuss my qualifications that I would bring to any organization. I am dependable, and someone any organization can count on. My skills are limitless, and I have quite a bit of them, and if given the chance I will work hard for any company that gives me the opportunity to apply my skills.

Teleperformance - Customer Service Representative, (August 9, 2021 – March 22, 2022) Troubleshoot and resolve customer issues using desktop applications, worked with confidential customer information and treated it sensitively, aimed to resolve issues on the first call by being proactive, demonstrated advanced product knowledge, handled and carefully responded to all customer inquiries by building excellent rapport & confidence, identified customer needs, and taking strategic action in a timely manner, provided excellent customer service through active listening on every interaction, Showed logical problem-solving skills, checking on customer prescriptions and refills to ensure they are accurate, helped members with their dental accounts, answered phones in a timely manner.

Sugarloaf Urgent Care - Medical Assistant, (October 1, 2018-November 30, 2018) Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing, and bookkeeping) that allows doctors and nursing staff to focus on the health concerns of their patients. Demonstrates proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections, and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis, and sigmoidoscopies). Ensures the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment, and helps implement practices of quality assurance and control programs.

Compliance with HIPAA, CLIA, and OSHA regulations (improved patient care and satisfaction).

Independence University - Bachelor of Science, Field of Study – Cybersecurity & Networking, GPA – 3.99, Location: Remotely

Independence University - Associate of Occupational Studies, Field of Study – Medical Specialties, Areas of Study: Billing and Coding Specialist, EKG Technician, Electronic Health Records Specialist, Medical Administrative Assistant, Medical Assistant, Pharmacy Technician, Phlebotomy Technician, GPA – 3.97, Location: Remotely

Unitech Training Academy - Degree – Diploma, Field of Study – Medical Assistant (Multi-Skilled), Areas of study: Phlebotomy Technician, Billing and Coding Specialist, Medical Assistant, Pharmacy Technician, GPA – 3.18, Location: Lake Charles, Louisiana

Fountain Lake High School - Degree – High School Diploma, Field of Study – General Studies, GPA – Unknown, Location: Hot Springs, Arkansas