Desiree Williams

SEEKING A POSITION WITH YOUR COMPANY ROOM FOR ADVANCEMENT Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Parts Warehouse Specialist - Altorfer ag - Clinton, IL

(2024-05)

• Operated forklift to transport materials within the warehouse.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Processed customer orders for shipment or delivery.
• Assisted with loading and unloading trucks using appropriate equipment.
• Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
• Received and verified invoices for accuracy of stock items.

Manager - Federated Auto Parts - Pontiac, IL

(2023-03 - 2023-03)

• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Led a team of XX employees, ensuring high productivity and excellent customer service.

Parts specialist - Starford

(2022-03 - 2023-03)

Parts Manager/Commercial Manager - AutoZone

(2019-04 - 2022-02)

Front desk and reservations - GrandBrear Lodge

(2015-10 - 2016-11)

Also counted daily revenue and assisted with Some accounting and revenue spreadsheets

CUSTOMER SERVICE REP - RESULTS COMPANIES - Streator, Illinois

(2012-06 - 2015-08)

INPUTING INFORMATION IN THE SYSTEM ABOUT PROCEDURES AND LOOKING UP INFORMATION FOR MEMBERS ON DOCTORS

• DATA ENTRY
• SPEAKING ON THE PHONE

TAX PREPARER/OFFICE MANAGER - JACKSON HEWITT TAX SERVICE - Streator, Illinois

(2006-12 - 2015-08)

TO MANAGE AN OFFICE OF APPROX 2-3 PEOPLE, ANSWER PHONES, ALL FILING AND GREETING CUSTOMES, FIXING REJECTS CALLING CLIENTS FOR APPOINMENTS ALSO FILING TAXES

High School Diploma/GED - GENERAL STUDIES, BUSINESS/OFFICE - STREATOR HIGH SCHOOL