Destiny Adams

I am a hospitality professional with approximately 10 years of front-office experience. I have advanced knowledge of OPERA PMS and OPERA Cloud, including administrative functions in Opera Cloud.

As a Front Desk Supervisor at an independent boutique hotel, I oversee shift operations, resolve complex guest and OTA issues, train team members, and develop procedures that improve consistency and communication.

I’m now looking for an opportunity to apply my experience in hotel operations, systems, training, and problem-solving at a hotel where I can make a meaningful contribution, continue developing professionally, and build a long-term path for advancement.

I oversee PM shift operations at a 72 room independent boutique hotel. I lead and train front desk agents, manage complex reservations and billing in OPERA Cloud, resolve guest and OTA issues, coordinate with other departments, and respond to operational and security incidents.

Recent achievements include creating more than 13 front office SOPs, training three team members, playing a lead role in transitioning front desk retail operations from Toast to OPERA Cloud, and independently developing and implementing a digital Housekeeping request system at no cost to the hotel. The system automatically translates requests from English to Spanish, improving communication between departments. I also consistently identify billing errors, address payment risks, and recognize opportunities to increase revenue through upgrades and direct sales.

Austin Community College, Austin, Texas

College coursework in Radio, Television and Film, 2006 to 2011

Gatesville High School, Gatesville, Texas

High School Diploma, 2006