Destiny Adams

Results-driven hospitality supervisor with 6+ years leading front office operations across boutique and major hotel brands. Expert in Opera Cloud, team training, and cross-departmental coordination to consistently elevate guest satisfaction.

Front Desk Supervisor - East Austin Hotel - Austin, TX

(2023-12)

Oversee front desk operations at a boutique hotel, ensuring smooth guest experiences and accurate daily procedures. Train and support staff, manage billing and reservations in Opera Cloud, and coordinate with all departments to maintain efficient, guest focused service.

• Supervise front desk team daily operations, ensuring seamless check-in/check-out and top-tier guest experience
• Train and mentor front desk agents, reinforcing brand standards and improving service consistency
• Coordinate cross-departmental communication to resolve guest issues swiftly and maintain high satisfaction scores

Front Desk/Night Auditor - Colton House Hotel - Austin, TX

(2023-06 - 2023-12)

Provided seamless check-in experiences, supported team members, and maintained knowledge of in-house groups and meetings.

• Executed night audit functions including reconciliation of daily transactions and end-of-day reporting
• Managed solo overnight operations, handling guest inquiries, issues, and emergency procedures with composure
• Maintained accurate Opera PMS records and ensured seamless handoff to morning front desk team

Front Desk Supervisor - DoubleTree by Hilton - Austin, TX

(2023-02 - 2023-06)

Oversaw front desk operations during PM shifts, enhanced guest experiences, and supported team development.

• Led front desk team at high-volume DoubleTree property, overseeing scheduling, training, and performance
• Drove guest satisfaction initiatives resulting in improved review scores across key online platforms
• Streamlined check-in workflows using Opera Cloud, reducing average wait times during peak periods

Guest Services Representative - Hyatt Miraval Austin - Austin, TX

(2022-12 - 2023-02)

Managed guest registration and departure processes, acted as the point of contact for hotel services, and facilitated guest interactions. Contributed to the resort's unique programming and itinerary, enhancing the overall guest experience with tailored activities and recommendations.

• Delivered personalized guest services at luxury wellness resort, supporting VIP arrivals and concierge needs

Front Desk Supervisor - KIMPTON HOTEL VAN ZANDT - Austin, TX

(2022-03 - 2022-11)

Led daily hotel functions, fostered personalized guest interactions, and ensured exceptional service delivery.

• Supervised front desk operations at boutique lifestyle hotel, mentoring staff and upholding Kimpton brand standards

Wireless Specialist - VERIZON WIRELESS - Killeen, TX

(2021-11 - 2022-03)

Wireless retail sales & specialized customer service

• Drove retail wireless sales and delivered consultative customer service in a fast-paced, target-driven environment

Front Desk Agent - FOREVER RESORTS (BIG BEND NATIONAL PARK) - Terlingua, TX

(2019-09 - 2020-03)

Manage hotel & RV reservations, also provided information to guests/travelers visiting the National Park

• Managed front desk and guest relations at remote national park resort, supporting diverse international travelers

Front Desk/Night Audit Supervisor - HYATT REGENCY LOST PINES - Austin, TX

(2018-09 - 2019-05)

Oversaw front desk operations, maintained reservation systems, and audited daily financial details.

• Supervised night audit and front desk teams at full-service Hyatt resort, overseeing reconciliation and staff oversight

Some College - Radio & Television - Austin Community College District (2006-09 - 2011-05)