Destiny Burns

Dedicated healthcare support and customer service professional with experience in environmental services, childcare, behavioral health, hospitality, and patient care. Skilled in maintaining safe and sanitary environments, supporting patients and youth, and delivering excellent customer service in fast-paced settings. Strong communication, teamwork, organization, and problem-solving abilities.

Environmental Services Technician - Children's Hospital Washington DC - Washington, DC

(2025-06 - 2026-04)

• Maintained cleanliness and sanitation throughout hospital facilities.
• Followed infection control and safety procedures to support patient, visitor, and staff safety.
• Assisted with room turnover, waste removal, and daily environmental service tasks.

Mail Clerk - NT-Group Bankers BMS JV - Gaithersburg, MD

(2025-01 - 2025-05)

• Processed incoming and outgoing mail efficiently and accurately.
• Maintained organized records and supported daily mailroom operations.

Child & Youth Program Assistant (CYPA) - U.S. Army - Silver Spring, MD

(2022-10 - 2025-01)

• Supervised children and youth while maintaining accountability, safety, and a positive program environment.
• Planned and supported educational, recreational, and age-appropriate activities.
• Communicated professionally with parents, staff, and leadership regarding program needs and participant care.

Registered Behavior Technician - Behavioral Framework - Maryland

(2022-08 - 2022-11)

• Supported behavioral treatment plans and assisted with patient care activities.
• Maintained observation notes and monitored patient progress.
• Collaborated with families and healthcare professionals to support patient goals.

Environmental Services - University of Maryland Medical Center - Bowie, MD

(2021-12 - 2022-03)

• Performed cleaning and sanitation procedures in hospital and ancillary areas.
• Worked safely around patients and medical equipment while following facility standards.
• Maintained linen and supply preparation areas.

Bartender - AC Hotel National Harbor - National Harbor, MD

(2019-11 - 2021-11)

• Delivered excellent customer service in a fast-paced hospitality setting.
• Managed POS transactions, inventory, and guest requests while maintaining cleanliness and safety standards.

Mail Processing Clerk - USPS - Washington, DC

(2020-05 - 2021-01)

• Processed, sorted, and distributed incoming and outgoing mail.
• Maintained accurate shipping, delivery, and mail handling records.

Environmental Services (EVS) - AC Hotel - National Harbor, MD

(2016-04 - 2020-11)

• Cleaned and sanitized guest rooms, public areas, and back-of-house spaces.
• Responded to guest requests and reported maintenance or safety concerns promptly.

Certified Nursing Assistant (CNA) - Unique Residential Care Center - Washington, DC

(2015-01 - 2015-05)

• Assisted patients with activities of daily living, mobility support, and comfort needs.
• Monitored vital signs and supported patient safety while following HIPAA and infection control procedures.

Westlake High School Waldorf, MD

Bartending License - Professional Bartending School Washington, DC