Guest Relations Representative - Denver Broncos - Denver, CO
(2025-09)
- Deliver high-quality guest support during large-scale events, ensuring a safe and positive fan experience.
- Assist with ticket scanning, wayfinding, and real-time problem resolution for high-volume crowds.
- Resolve escalated guest concerns by coordinating with stadium operations and security teams.
- Conduct facility inspections to maintain safety, cleanliness, and compliance standards.
- Impact: Helped maintain smooth event operations in a fast-paced, high-visibility environment serving thousands of guests per event.
Lottery Sales Representative - Colorado Lottery - Pueblo, CO
(2025-07 - 2025-09)
- Processed high-volume lottery and scratch ticket sales while maintaining accuracy and cash accountability.
- Delivered friendly, efficient service while promoting responsible gaming and compliance policies.
Residential Aide - Crossroads Turning Points - Pueblo, CO
(2024-10 - 2025-01)
- Provided daily care and supervision for residents in a behavioral health and residential care setting.
- Monitored vital signs, behavioral changes, and medication schedules, ensuring timely reporting to nursing staff.
- Maintained accurate and compliant documentation supporting treatment plans and regulatory standards.
- Responded to emergencies and supported crisis interventions following established protocols.
- Collaborated with care teams in case reviews and treatment planning meetings.
- Impact: Strengthened resident safety and continuity of care through reliable documentation and compassionate support.
Phone Sales Representative - Cricket Wireless - Pueblo, CO
(2022-08 - 2024-03)
- Achieved and exceeded sales targets through consultative selling and product recommendations.
- Provided technical support and account assistance, improving customer retention and satisfaction.
- Managed store opening/closing procedures, POS transactions, and merchandising standards.
- Impact: Increased accessory and service sales through proactive customer engagement.
Care Provider - Bonaventure Senior Living - Pueblo, CO
(2023-03 - 2023-04)
- Assisted residents with activities of daily living, medication reminders, and mobility support.
- Maintained a safe and supportive environment while encouraging independence and engagement.
Home Health Care Provider - Primary Home Health Care - Pueblo, CO
(2014-07 - 2021-02)
- Delivered long-term in-home care, supporting mobility, hygiene, meals, and transportation.
- Built trusted relationships with clients and families through compassionate and consistent care.
- Impact: Provided reliable care support for over 6 years, demonstrating strong commitment and dependability.
Customer Service Representative - Global Call Center Solutions - Pueblo, CO
(2013-06 - 2019-09)
- Managed high-volume inbound calls and emails, consistently meeting performance and resolution metrics.
- Resolved billing, technical, and account issues to improve customer satisfaction and retention.
- Upsold products and services by identifying customer needs and recommending solutions.
- Assisted customers with online ordering, troubleshooting, and account updates.
- Impact: Recognized for strong problem solving, empathy, and efficiency in a fast-paced call center environment.
Primary Care Provider/Housekeeping - Argus Home Healthcare - Pueblo, CO
(2012-05 - 2013-11)
- Provided home healthcare assistance and maintained safe, clean living environments.
