Destiny Pettway

I am a social worker with 7 years of clinical experience that I utilize to assist social workers, non profits, state, and federal stakeholders in ensuring their mission is being clearly and effectively broadcasted. I assist those interested in pivoting into or out of the field take the first step.

Employment Specialist | RSVP, Inc.

- Virginia Beach, VA | Jan 2026 – Present • Manage an active caseload of 10 plus clients with diverse needs, conducting individualized consultations to identify goals, barriers, and best-fit solutions—directly paralleling advertiser account management.

• Serve as primary point of contact for clients, consistently building rapport and steering difficult conversations toward actionable, solutions-oriented outcomes.

• Track client progress against program benchmarks and proactively communicate results, mirroring how an account manager monitors ad performance and adapts recommendations.

• Conduct employer outreach to match clients with opportunities, refining the ability to pitch value, handle objections, and close on solutions.

• Maintain accurate records and documentation in a high-volume, fast-paced environment with shifting priorities.

Social Worker | Compassus Hospice - Round Rock, TX | Mar 2025 – Aug 2025 • Delivered consultative support to patients and families navigating high-stress decisions, demonstrating advanced active listening, empathy, and conflict de-escalation.

• Coordinated with multidisciplinary teams to align service plans—reflecting cross-functional collaboration required in client facing account roles.

• Maintained detailed clinical documentation and compliance reporting in a heavily regulated environment, demonstrating organizational rigor and accuracy under pressure.

Mental Health Specialist | Amergis Healthcare - Austin, TX | Aug 2024 – May 2025 • Partnered with school-based teams to assess student needs and deliver tailored recommendations, quickly adapting strategies as new information emerged.

• Communicated complex information clearly to families and staff, translating specialized knowledge into accessible guidance—directly applicable to explaining ad performance data to small business owners.

• Managed concurrent caseloads across multiple sites, maintaining organization and efficiency under tight timelines.

Primary Counselor | Avenues Recovery – Baton Rouge, LA | Mar 2024 – Jul 2024 • Conducted motivational interviewing with resistant or skeptical clients, consistently guiding them toward engagement— closely paralleling objection handling in a retention sales context.

• Facilitated individual and group sessions for clients navigating high-stakes changes, building strong skills in holding tough conversations professionally and calmly.

• Maintained Medicaid billing compliance and caseload documentation in a fast-moving, high-accountability environment.

Social Worker | Capital Area Human Services - Baton Rouge, LA | May 2022 – Feb 2024 • Supported a diverse client base with counseling, discharge planning, and resource navigation, building consultative communication skills with individuals at varying levels of trust and readiness.

• Coordinated with community partners, courts, and agencies to maintain client engagement and track outcomes— demonstrating multi-stakeholder relationship management.

• Tracked treatment plan metrics and adjusted service delivery based on progress data, reflecting a performance-oriented, outcomes-driven approach.

Social Service Counselor | Capital Area Human Services - Baton Rouge, LA | Jan 2022 – May 2022 • Processed federal GPRA outcomes data and managed billing communications, demonstrating proficiency with data systems and compliance reporting. • Researched community resources and identified service gaps, honing analytical and problem-solving skills applicable to advertiser consultations.

Registered Behavior Technician | DreamCatchers, LLC – Baton Rouge, LA | Mar 2021 – Dec 2021 • Delivered behavior-focused interventions and collaborated closely with families on individualized care strategies, building strong relationship management and communication skills. • Implemented and tracked behavioral programs, maintaining detailed records and adjusting strategies based on measurable outcomes.

Mental Health Professional | Progressive Community Care Center – LaPlace, LA | Jun 2020 – Mar 2021 • Provided home-based therapy and clinical support, leveraging motivational interviewing to promote treatment adherence and build trust with hard-to-reach clients. • Participated in clinical supervision and maintained documentation across a geographically dispersed caseload, demonstrating self-management and accountability.

Financial Aid Counselor | Stillman College - Tuscaloosa, AL | Jul 2019 – Jun 2020 • Guided students through financial planning and budgeting conversations, helping them overcome financial barriers to staying enrolled—a direct parallel to helping small business owners see the value of their advertising investment. • Communicated complex financial aid policies in clear, accessible terms to students and families, developing strong consultative and educational communication skills.

Graduate Research Assistant | The University of Alabama - Tuscaloosa, AL| Aug 2018 – Jun 2019 • Conducted substance abuse screenings and referrals in public health settings, developing early skills in needs assessment, active listening, and connecting individuals with appropriate resources.

Masters In Social Work - University of AL