Destiny Richardson

I am a motivated. And. Reliable individual looking for a customer service position where I can provide excellent support and build strong relationships with customers. I take pride in my communication and problem-solving skills and want to use them to help the company succeed and grow.

Customer Service Representative at Foundever (2023-01 – 2025-01)

• Assisted patients with billing inquiries, insurance claims, and payment plans, ensuring accurate and timely account resolution.
• Verified patient information and explained billing statements in clear, patient-friendly language.
• Processed payments and documented all interactions in compliance with HIPAA and company policies.
• Collaborated with insurance providers to resolve claim discrepancies and improve payment turnaround times.

Retail Customer Service Customer Service Associate at Walmart (2022-01 – 2023-01)

• Assisted an average of 50+ customers daily, providing friendly and efficient service.
• Resolved complaints and processed returns/exchanges, maintaining a 95% customer satisfaction rating.
• Operated registers, handled cash/credit transactions, and balanced drawers accurately.
• Collaborated with team members to restock shelves and maintain store presentation standards.

Call Center Support Customer Service Representative at AT&T (2020-01 – 2022-01)

• Answered 80+ inbound calls daily, assisting customers with billing, technical issues, and account management.
• Explained product details and service plans, contributing to a 15% increase in upgrades.
• Documented customer interactions in CRM systems to ensure accurate and timely follow-up.
• Recognized for exceeding monthly quality assurance goals for three consecutive quarters.

Entry-Level Experience Front Desk Associate at Planet Fitness (2019-01 – 2020-01)

• Greeted members and guests, ensuring a welcoming environment.
• Assisted with sign-ups, membership changes, and basic account inquiries.
• Maintained cleanliness of front desk area and assisted with basic operational tasks.

– Hastings High School (2018-01)

Associate's Degree – Houston Community College (HCC)