Customer Service Representative at Foundever (2023-01 – 2025-01)
- Assisted patients with billing inquiries, insurance claims, and payment plans, ensuring accurate and timely account resolution.
- Verified patient information and explained billing statements in clear, patient-friendly language.
- Processed payments and documented all interactions in compliance with HIPAA and company policies.
- Collaborated with insurance providers to resolve claim discrepancies and improve payment turnaround times.
Retail Customer Service Customer Service Associate at Walmart (2022-01 – 2023-01)
- Assisted an average of 50+ customers daily, providing friendly and efficient service.
- Resolved complaints and processed returns/exchanges, maintaining a 95% customer satisfaction rating.
- Operated registers, handled cash/credit transactions, and balanced drawers accurately.
- Collaborated with team members to restock shelves and maintain store presentation standards.
Call Center Support Customer Service Representative at AT&T (2020-01 – 2022-01)
- Answered 80+ inbound calls daily, assisting customers with billing, technical issues, and account management.
- Explained product details and service plans, contributing to a 15% increase in upgrades.
- Documented customer interactions in CRM systems to ensure accurate and timely follow-up.
- Recognized for exceeding monthly quality assurance goals for three consecutive quarters.
Entry-Level Experience Front Desk Associate at Planet Fitness (2019-01 – 2020-01)
- Greeted members and guests, ensuring a welcoming environment.
- Assisted with sign-ups, membership changes, and basic account inquiries.
- Maintained cleanliness of front desk area and assisted with basic operational tasks.
