Destiny Ritch

To pursue a challenging, responsible, and rewarding career by applying my education, customer service skills, and positive attitude, to increase my career development and contribute effectively to the progress of an organization.

Quality Monitoring - Carter's - Remote

(2022-03 - 2024-01)

I was with the same company, but a new role. This position is Quality Assurance for Carter's call center. During this position, I monitor calls, provide feedback to the agents and keep track of trends. I also help with training new classes and work with management frequently. We use Salesforce, Verint, Excel, Word, Teams, Outlook and more.

Consumer Affairs - Carter's - Remote

(2020-11 - 2022-03)

Call center representative for the Consumer Affairs department at Carter's baby clothes.

Call Center Representative- Harley Davidson - Concentrix - Wichita, KS

(2019-11 - 2020-05)

Call center for Harley Davidson motorcycles finances.

Call Center Representative- Humana - Faneuil - Wichita, KS

(2019-07 - 2019-10)

Medicaid call center representative.

Store Employee - Casey's - Louisburg, KS

(2018 - 2019)

• Provided world class customer service in a friendly neighborhood environment where customers are the number one priority
• Operated the cash register, kept the store stocked and clean, operated kitchen equipment in the production of prepared food items such as donuts, pizza, made to order sub sandwiches, and more

Crew Member - Five Guys - Lee's Summit, MO

(2018 - 2018)

• Operated cash register, grill, dressing station, fry station, and morning prep area
• Provided friendly, fast and accurate service in order to ensure an excellent customer experience

Cashier - Country Mart - Garnett, KS

(2017 - 2017)

Greeted customers, collected payments, answered to customer inquiries, accepted customer returns, and counted the money in the cash drawer

Team Member - Taco Bell - Gardner, KS

(2014 - 2015)

Greeted guests, took food and drink orders, prepared food and drink, maintained a clean work environment, and answered questions about menu items and promotions

H.S. Diploma - Oak Park High School (2015 - 2017)