Destiny Thomson

Experienced human services and healthcare operations leader with 5+ years of progressive leadership in program management, hospital partnerships, homelessness prevention, crisis response, and trauma-informed care. Proven success leading multidisciplinary teams, overseeing complex service programs, strengthening community partnerships, and improving outcomes through data-informed decision making.

Support Services Manager - Together Inc.

(2023-01)

Manage and oversee program operations supporting patient transitions across four CHI Health hospitals: Bergan Mercy, Lasting Hope Recovery Center, CHI Mercy Council Bluffs, and Immanuel Medical Center.

• Lead, coach, and develop a multidisciplinary team that partners with physicians, nurses, social workers, and care coordinators to create safe discharge plans and remove barriers to successful community reintegration.
• Build collaborative partnerships with hospital leadership, healthcare providers, and community organizations to improve patient outcomes and continuity of care.
• Oversee Nebraska's SOAR (SSI/SSDI Outreach, Access, and Recovery) program while providing leadership for disability application services and ongoing case management.
• Guide staff in collecting, reviewing, and organizing medical and behavioral health documentation to strengthen SSI/SSDI applications.
• Provide leadership in program development, workflow improvement, quality assurance, compliance, and data-informed decision making using Clarity, Apricot, and MACCH.
• Strengthen community partnerships to improve housing stability, healthcare access, and long-term client success.

Housing Engagement Specialist – Lead - Together Inc.

(2022-04 - 2023-01)

• Led United Healthcare InReach Engagement project.
• Supported team caseloads of 20+ participants.
• Improved workflow efficiency and reporting accuracy.

Case Manager - Stephen Center

(2020-10 - 2021-06)

• Managed caseload of 25 high-acuity clients.
• Maintained 100% documentation accuracy in Clarity.

Bachelor - Behavioral Science - Bellevue University

Associate of Applied Science - Human Services - Metropolitan Community College