Service Advisor - Smith Auto Group - Lowell, IN
(2025-02)
- Serve as the primary, high-touch liaison between customers and the service department; translate complex technical automotive concerns into clear, transparent, and actionable repair orders.
- Leverage exceptional verbal and written communication skills to deliver precise cost estimates, parts availability timelines, and detailed diagnostic explanations, boosting customer trust and retention.
- Manage multiple competing priorities in a fast-paced environment, collaborating directly with master technicians to streamline shop workflow and maximize daily flat-rate efficiency.
- De-escalate and resolve sensitive customer complaints with strong interpersonal skills, transforming challenging situations into opportunities for long-term brand loyalty.
- Utilize advanced organizational skills to oversee rigorous administrative paperwork, process warranty/insurance billing, and maintain flawless tracking of historical vehicle service records.
Service Foremen - Rush Truck Center - Gary, IN
(2022-02 - 2024-04)
- Spearheaded daily customer inquiry pipelines, resolving high-stakes technical problems and operational bottlenecks in a time-critical manner.
- Championed data integrity by designing and independently managing a new centralized customer database, capturing accurate operational data including credit card information, profiles, and product sales.
- Demonstrated strong leadership and initiative by developing a comprehensive onboarding curriculum and training three new customer service representatives on corporate communication standards.
Diesel Mechanic - Hoosier Diesel and Off - Merrillville, IN
(2021-02 - 2021-11)
- Executed precision building, assembly, and rigorous inspections of complex heavy machinery and diesel engines.
- Diagnosed, troubleshot, and repaired advanced mechanical components and electrical systems under minimal supervision.
- Applied exceptional attention to detail to maintain comprehensive, audit-ready logs of all technical work tasks, parts replaced, and fluids replenished.
Ag Technician / Mechanic Technician - John Deere Castongia - Crown Point, IN
(2021-04 - 2021-09)
- Managed competing repair deadlines for diverse agricultural equipment (mowers, skid steers, combines), ensuring rapid turnaround times without sacrificing safety standards.
- Facilitated seamless equipment handoffs and field deliveries, providing polished, front-facing professional service directly to agricultural clients.
- Managed component cleaning, fluid replenishment, and mechanical diagnostics while keeping detailed project logs to minimize machine downtime.
Correctional Officer - Newton Co Jail - Kentland, IN
(2019-08 - 2020-07)
- Exercised sound judgment, strict confidentiality, and proactive problem-solving while providing 24-hour supervision and security for a population of 75–100 inmates in a medium-security facility.
- Designed and implemented optimized work schedules, tailored break intervals, and strategic communication initiatives that significantly improved internal morale and facility safety.
- Entrusted to assist in the intensive training of incoming correctional officers; monitored safety adherence and directly notified executive leadership of potential security risks.
Tire Technician - Loves Travel Stop - DeMotte, IN
(2016-07 - 2018-08)
- Exercised a high level of adaptability and initiative while executing time-sensitive, over-the-road emergency services and roadside repairs for semi-trucks and trailers.
- Performed strict state-mandated safety inspections on commercial vehicles, ensuring absolute compliance with transportation regulations.
- Utilized systematic tracking methods to record mechanical repairs, fluid levels, and maintenance metrics with high accuracy.
Adventure Guide - Fair Oaks Farms - Fair Oaks, IN
(2016-03 - 2016-07)
- Coordinated daily work routines and guest experience schedules to ensure the flawless, timely delivery of premium hospitality and customer service.
- Recruited, onboarded, and trained three new team members in customer service excellence and high-volume sales practices.
