Devonte Torns

Customer service and banking professional with experience in retail banking, sales management, restaurant operations, cash handling, and team leadership. Skilled in assisting customers, processing transactions, supporting online banking and debit card needs, maintaining accurate cash controls, coaching teams, and delivering dependable service. Seeking opportunities to continue growing in banking, customer service, operations, or leadership.

Customer Service Representative at Hill Country National Bank (2026-01 – Present)

• Assist customers with online banking, debit cards, deposits, and withdrawals.
• Provide professional, friendly customer service while addressing customer questions and account needs.
• Help customers navigate banking services and resolve routine account and transaction concerns.
• Process transactions accurately while following bank procedures and maintaining attention to detail.

Assistant Director at Chick-fil-A (2024-04 – 2026-01)

• Lead daily shifts and help ensure consistent, high-quality service for guests.
• Provide an exceptional dining experience while maintaining safety and service standards.
• Prepare, cook, assemble, and present food safely while keeping work areas clean and organized.
• Monitor and stock kitchen inventory as needed to support daily operations.
• Coordinate team schedules, events, and meetings.

Sales Manager at Prime Communications (2022-09 – 2023-09)

• Led a sales team and worked to achieve monthly store sales quotas.
• Scheduled, coached, and supported employees while participating in hiring new team members.
• Managed day-to-day store operations, including monthly auditing and operational procedures.

Teller 1 at Security State Bank & Trust (2021-08 – 2022-02)

• Greeted customers and provided professional customer service.
• Processed transactions including loan payments, withdrawals, and deposits.
• Balanced coin, cash drawer, vault, and ATM accurately.
• Handled night drops, mail deposits, and related banking mail responsibilities.

Diploma in Business / Coaching and Teaching pathway – Marble Falls High School (2015-08 – 2019-05)