Dhania Steephan

17+ years of professional experience, including 7+ years managing QA onsite across healthcare and banking projects, consistently balancing team and project priorities in fast-paced environments. Full lifecycle experience across SDLC and STLC in both Waterfall and Agile Scrum settings — from test plans, scenarios, and traceability matrices through manual test case development in MS Excel and HP ALM. Hands-on with automation and technical testing: HP QTP/UFT and Selenium for test scripts, JMeter for performance testing, and API/web service testing.

Skilled backend tester, writing and executing SQL queries with complex joins and functions to validate application data. Broad testing coverage — functional, integration, regression, GUI, back-end, browser compatibility, black box, system, and user acceptance testing (UAT) — including end-to-end UAT with business users and post-go-live production validation. Working knowledge of major healthcare systems including Cerner, Athena Health, NextGen Healthcare, Epic, Advanced MD, and ModMed.

Proficient in JIRA dashboards, filters, and queries, and experienced with the Aha! features board for release and feature planning. Strong track record of QA documentation — status reports, summary reports, and bug-tracking reports — and of collaborating with business analysts, developers, infrastructure teams, and clients on triage and feature discussions. Quick learner and reliable self-starter, effective working independently or as part of a team, who has driven operational improvements and cost savings by introducing automation wherever possible.

Test Manager- Quality Engineering and Assurance - Cognizant Technology Solutions US Corp. - Trenton, New Jersey

(2022-09 - 2026-08)

Led testing for CYBER, an internet-based electronic youth-records platform used by providers for reporting, outcomes measurement, and multi-site collaboration.

• Owned test plans and scenario-based test scripts across system, regression, incremental, and data validation testing, and served as the key resource through UAT and production rollout.
• Built test artifacts — test plans, test cases, and traceability matrices — directly from BRDs, FRDs, and design/mockup documentation.
• Managed the full defect lifecycle in HP ALM/QC, from test case authoring and execution through defect logging and triage.
• Ran daily stand-ups and defect triage meetings with business analysts and developers, and reviewed the full application UI for quality before each release.

Senior Quality Analyst - ELLKAY - Elmwood Park, New Jersey

(2020-08 - 2022-03)

Tested LK EMR Archive, a web application that migrates and displays data from source EMR/ERP/HR/financial systems across 65+ clinical modules (demographics, insurance, medications, allergies, vitals, and more).

• Defined client-specific scope, filters, and validation rules, then reconciled record and patient counts between source systems and the archive.
• Validated converted patient data against the source "Black Box" database using SQL and side-by-side source-system screenshots to confirm accuracy and completeness.
• Signed off on application stability across Sample, Pre-Go-Live, and Post-Go-Live conversion phases, and re-verified prior-phase issues before each go-live.
• Ran regression testing in each sprint, tested new modules as they shipped, and validated the Consolidated Archive against individual source archives.
• Contributed to Selenium automation of Archive test scripts and partnered with the performance team on JMeter load testing; tested EMR Archive as an API source system in Postman.
• Maintained functionality and data-validation checklists, SQL query libraries, and module-level reports; produced weekly/monthly QA status reports for the client and trained new team members.

Senior IT Quality Analyst - TEKsystems - Bloomington, Minnesota

(2019-01 - 2019-07)

Tested a consumer- and super-user-facing health records application covering health summary, care team history, results, prescriptions, conditions, procedures, and visit portlets.

• Wrote test plans and scenario-based scripts sourced from the Aha! features board, and represented QA in requirements and functional-document reviews.
• Developed and executed manual test cases in HP ALM, logged defects, and tracked work in JIRA through to resolution.

Senior IT Quality Analyst - TEKsystems - Bloomington, Minnesota

(2018-05 - 2018-12)

Tested the Individual Health Record (IHR) application used by physicians, nurses, and clinical staff to assemble each member's Single Best Record from PHI data.

• Validated foundational provider/member data and transactional data — including Rx claims, 837 medical claims, and LabCorp/Quest results — for accuracy and completeness across ACO rosters.
• Cross-checked data against NPI, NDC, LOINC, CPT, and ICD-9/ICD-10 reference sources, and built reference documentation for future test cycles.
• Ran ad-hoc and usability testing alongside scripted regression and UAT cycles to surface issues scripted tests missed.

Banker - South Indian Bank - Chennai, India

(2007-07 - 2017-10)

Supported branch operations on the Finacle core banking platform, supervising staff and day-to-day customer service delivery.

• Processed cash, cheque, and transfer transactions and maintained account and loan documentation from origination through disbursement and reporting.
• Identified new business opportunities and marketed banking and insurance products to prospective and existing clients.

Bachelor of Technology - Electrical and Electronics Engineering - LBS College of Engineering, Kasaragod — Kannur University