Guest Service Representative at Embassy Suites by Hilton (2024-03 – Present)
- Managed front desk operations, ensuring efficient check-in/checkout processes for guests.
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Assisted with booking reservations using Hilton's property management system to enhance guest experience.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrival.
Human Resources Assistant at Amazon (2020-09 – 2024-03)
- Coordinated recruitment processes, ensuring timely scheduling and communication with candidates.
- Assisted in onboarding new employees, streamlining documentation and orientation procedures.
- Implemented training programs to enhance employee skills and organizational compliance.
- Facilitated employee engagement activities, promoting a positive workplace culture and collaboration.
Customer Service Cashier at Meijer (2017-06 – 2020-09)
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Conducted regular inventory checks to ensure availability of products at checkout areas.
