Dhian Ninoranto

Highly motivated Assistant Restaurant Manager with 15+ years of experience in luxury cruise ship dining operations (Holland America Line). Track record of leading multicultural teams, optimizing high-volume guest flow, and ensuring strict USPH compliance. Expert in service recovery and team development to deliver exceptional guest experiences.

Assistant Maitre'd – Specialty Restaurant - Holland America Line - Onboard MS Westerdam

(2022-01)

• Supervise a multicultural team of 10+ staff, conducting preservice briefings, training, and performance evaluations.
• Support the Maitre'd in daily operations, ensuring seamless guest flow and high-quality fine dining standards.
• Maintain strict USPH, sanitation, and safety compliance across the venue.
• Resolve guest concerns promptly with effective service recovery strategies to maximize satisfaction.

Assistant Maitre'd – Main Dining Room - Holland America Line

(2015-01 - 2022-12)

• Managed daily F&B operations across the Main Dining Room, Team Dining, and Room Service during peak hours.
• Oversaw table assignments, guest seating, and collaborated with the galley team for timely service delivery.
• Onboarded and coached new team members in company service procedures and fine dining standards.

Restaurant Service Functions (Assistant Lido Steward to Waiter) - Holland America Line

(2006-01 - 2015-12)

• Delivered premium guest service in high-volume dining environments and assisted in mentoring newly hired staff.
• Maintained deep knowledge of menus, wine pairings, and food safety standards.

Bachelor of Applied Hospitality (D4) - Hotel Administration - STP Nusa Dua Bali (2002-01 - 2002-12)