Dhrubo Fardin

Customer-focused Sales and Administrative Professional with over 5 years of experience in retail, customer service, and office support. Skilled in exceeding sales targets, promoting loyalty programs, and delivering seamless customer experiences. Strong background in administrative support, data entry, and process improvement, with proficiency in Microsoft Office Suite and POS systems. Adaptable and bilingual professional skilled in communication.

Universal Banker - Municipal Credit Union - 188-39 Linden Blvd, St. Albans, NY 11412

(2025-10)

• Performed routine clerical tasks including data entry, filing, scanning, copying, and faxing.
• Prepared and organized reports, forms, Assisted in processing mail and official documents
• Resolved member questions and service issues.
• Supported branch operations, scheduling, and workflow coordination.
• Assisted members with transactions, account services, and financial inquiries.
• Supported branch operations and general office workflow.
• Met and exceeded individual and branch sales goals through proactive member engagement and relationship building.

Customer Service Agent - Philippine Airlines - John F. Kennedy Airport (Terminal 1), NY

(2025-03 - 2025-10)

• Processed Boarding passes by confirming details with Passengers along with passports.
• Maintaining security by following safety procedures, inspecting carry-on bags.
• Resolving refunds for delayed or cancelled flights by communicating with airlines.

Administrative Assistant Intern - Marvin Lumber and Cedar Co - 61-35 Junction Blvd, Rego Park, NY

(2025-05 - 2025-08)

• Collaborated with marketing and sales teams to execute brand campaigns and ensure consistency in messaging.
• Generated new leads through strategic account research and market analysis.

Cashier Coordinator - Marshalls - Washington Street, New York, NY

(2023-04 - 2025-03)

• Delivered customer service and assisted with inventory management, store operations, and checkout processes.
• Promoted the value of the customer loyalty program leading to a significant performance of sign-up targets

Bachelor of Fine Arts - CUNY Queens College (2027-11)

O Levels & A Levels - Pearson Edexcel British Council (2019)