Diajhay Williams

Detail-oriented and reliable administrative professional with strong organizational, communication, and time-management skills. Experienced in office support, data entry, scheduling, and customer service. Adept at handling confidential information, supporting daily operations, and keeping efficient office workflows.

Store Manager at Dollar general (2024-01 – Present)

• Oversaw daily store operations, ensuring compliance with company policies, procedures, and safety standards.
• Managed staff scheduling, hiring, training, coaching, and performance evaluations.
• Handled cash management, including opening/closing procedures, cash drawers, deposits, and loss prevention.
• Maintained inventory control by ordering merchandise, receiving shipments, stocking shelves, and conducting inventory counts.
• Ensured correct pricing, merchandising, and planogram execution.
• Delivered excellent customer service by resolving customer concerns and maintaining a clean, organized store environment.
• Monitored sales performance, controlled expenses, and implemented strategies to meet or exceed sales goals.
• Ensured compliance with operational, regulatory, and loss prevention guidelines.
• Prepared reports, maintained records, and used company systems to track sales, labor, and inventory.

Administrative Assistant / Office Support at Life-bridge health (2021-11 – 2024-01)

• Provided daily administrative support to office staff and management
• Answered phones, directed calls, and responded to emails professionally
• Scheduled appointments and maintained calendars
• Prepared documents, reports, and correspondence
• Maintained organized filing systems (digital and physical)
• Aided with data entry and record-keeping
• Supported office operations to ensure smooth workflow

Customer Service / Front Desk Representative at Kennedy Krieger institute (2018-05 – 2021-10)

• Provided administrative support in a healthcare/clinical office setting, supporting providers, managers, and program staff.
• Managed front-desk operations including answering phones, greeting patients and families, scheduling appointments, and coordinating referrals.
• Maintained accurate electronic and paper records in compliance with HIPAA and organizational policies.
• Entered, reviewed, and updated data in internal databases and scheduling systems, ensuring accuracy and confidentiality.
• Prepared reports, correspondence, and documentation using Microsoft Word, Excel, and other office software.
• Processed billing-related documentation, verified insurance information, and assisted with invoice or payment tracking as needed.
• Coordinated communication between clinicians, families, and external agencies.
• Ensured compliance with healthcare regulations, safety procedures, and internal administrative protocols.
• Supported day-to-day office operations including filing, scanning, copying, and supply coordination.

High School Diploma – Baltimore, Maryland (2017)