Sleep Technician Intern at Sentara Virginia Beach General Hospital (2025-05 – Present)
- Conducted over 960 hours of overnight polysomnography procedures for sleep disorder diagnosis.
- Monitored patients' vital signs and sleep patterns during studies.
- Analyzed data to identify sleep disorders and prepare reports for physicians.
- Operated polysomnography equipment to monitor physiological activity during sleep study.
- Educated patients on sleep study procedures and expectations before tests.
- Prepared patients by explaining procedures and ensuring comfort during testing.
- Provided instruction on the use of CPAP machines and other respiratory support devices to patients.
- Conducted EEG tests and monitored patient brain activity using advanced equipment.
- Maintained confidentiality of sensitive information throughout record management processes.
Patient Services Coordinator at Sentara Virginia Beach General Hospital (2025-03 – Present)
- Coordinated patient appointments and managed scheduling to optimize medical staff availability.
- Communicated effectively with patients regarding treatment plans and services offered.
- Assisted patients with insurance inquiries and financial assistance options to enhance access to care.
- Maintained accurate patient records within electronic health record systems.
- Coordinated insurance claims processing and documentation for timely resolution.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Secured pre-authorizations and pre-certifications for outpatient procedures to facilitate timely patient treatment.
- Supported front desk operations by greeting patients and answering phone inquiries.
Dental Front Office Coordinator at Davillier Orthodontics (2023-09 – 2025-03)
- Answered daily phone calls and messages for 120 patients, scheduled appointments, and handled patient inquiries.
- Facilitated communication between orthodontists and patients to ensure clear understanding of treatment plans.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided training for employees on various job roles to ensure operational coverage during shifts.
- Assigned tasks to associates based on skill levels to enhance team dynamics.
- Coached and mentored team members to enhance job performance.
COVID-19 Contact Team Supervisor at United States Navy (2020-09 – 2023-02)
- Contacted individuals diagnosed and exposed to COVID-19 to establish contact histories, assess symptoms, and facilitate referrals for testing
- Offered essential guidance regarding testing and medical consultation for those exposed to people with COVID-19
- Collected and documented vital information in electronic medical records to ensure accurate tracking and follow-up of COVID-19 cases
- Logged client information within secure contact-tracing software to maintain confidentiality and support effective case management
Medical Assistant at United States Navy (2020-09 – 2023-01)
- Performed complete patient assessments, including assessment of vital signs
- Obtained patient medical histories for inclusion in records
- Maintained and updated accurate medical records to support patient care and facilitate efficient healthcare operations
- Prioritized and addressed patient needs through phone, electronic, and walk-in communication to enhance service delivery
- Stocked and organized medical supplies in examination rooms to ensure efficient access during patient care and instruments for examination rooms to ensure readiness for patient care
- Supported office staff and operational requirements with administrative tasks
