Diamond Jones

Highly experienced Certified Clinical Medical Assistant (CCMA) with 8+ years of clinical expertise in behavioral health and oncology settings. Advanced skills in venipuncture, specimen collection, Port-a-Cath access, vital signs acquisition, patient monitoring, and EMR documentation with a strong focus on accuracy and compliance. Proven ability to perform effectively in high-acuity, fast-paced environments while supporting interdisciplinary teams and maintaining strict patient safety standards.

Recognized for exceptional clinical judgment, strong communication skills, professionalism, and delivering compassionate, patient-centered care that enhances patient outcomes and trust.

Certified Clinical Medical Assistant at UT Southwestern Medical Center (2026-08 – Present)

• administering immunizations, performing EKGs, obtaining vital signs, collecting urine specimens, and conducting COVID-19, influenza, and strep testing.
• patient rooming, maintaining accurate electronic medical records (EMR), clinical documentation, charting, and telephone triage.
• processing medication refill requests, managing patient encounters, completing medical forms, faxing documentation, and coordinating communication between patients, providers, and healthcare systems.
• delivering compassionate, patient-centered care while maintaining confidentiality, clinical accuracy, and the highest standards of patient safety and satisfaction.
• venipuncture, phlebotomy, IV initiation, specimen handling, patient discharge, medication reconciliation, appointment coordination, assisting physicians during procedures, and experience with pediatric or adult patient populations

Certified Clinical Medical Assistant at West Cancer Center (2025-12 – Present)

• Deliver comprehensive direct patient care in a high-volume oncology setting, ensuring safety, comfort, and quality outcomes.
• Perform advanced clinical procedures including venipuncture, specimen collection, injections, and Port-a-Cath access with accuracy and adherence to infection control standards.
• Obtain, assess, and document vital signs and patient histories using EMR systems with a strong focus on precision and compliance.
• Collaborate with interdisciplinary healthcare teams to support efficient patient flow, reduce wait times, and maintain high standards of clinical operations.

Patient Care Assistant at Lakeside Behavioral Health (2019-05 – 2023-08)

• Delivered direct patient care to psychiatric and geriatric populations, ensuring dignity, comfort, and individualized support.
• Monitored patient behavior closely to maintain a safe, therapeutic environment and promptly identify changes in condition.
• Assisted patients with activities of daily living (ADLs), including hygiene, mobility, feeding, and personal care needs.
• Accurately obtained and documented vital signs and patient information in compliance with clinical standards and facility protocols.
• Utilized effective de-escalation and crisis intervention techniques to safely manage escalated behaviors and support patient stabilization.

Patient Care Technician at Crestwyn Behavioral Health (2017-02 – 2019-06)

• Provided direct, compassionate patient care in a behavioral health setting, supporting stabilization, recovery, and individualized treatment goals.
• Performed CNA-level responsibilities including assisting with activities of daily living (ADLs) such as hygiene, mobility, toileting, feeding, and comfort care while ensuring patient dignity and safety.
• Conducted phlebotomy and clinical support duties including venipuncture, specimen collection, and proper labeling/handling in accordance with laboratory standards.
• Obtained, documented, and monitored vital signs and patient observations, promptly communicating significant changes in condition to nursing staff.
• Supported interdisciplinary treatment plans while maintaining compliance with safety protocols, infection control standards, and behavioral health procedures.
• Utilized therapeutic communication and de-escalation techniques to safely manage behavioral crises and promote a stable, supportive environment.
• Assisted nursing staff with patient monitoring, safety checks, and unit workflow to ensure efficient and high-quality care delivery.

Certification in Allied Health – PhlebotoME Medical Training Institute (2023 – 2023)

Training – Xclusive Cutz Barbering School (2023 – 2023)

Diploma – Horn Lake High School (2018 – 2018)