Diamond Oliver

Dedicated and dependable customer service professional with 15 years of experience providing excellent customer support, problem-solving, communication, and team leadership skills. Experienced in fast-paced environments including delivery services, warehouse operations, education, food service, and entertainment industries. Strong background in cashiering, childcare, cleaning, teamwork, and Microsoft programs. Known for being adaptable, organized, and customer-focused.

Delivery Driver at Amazon Flex (2025-01 – Present)

• Deliver packages safely and efficiently while maintaining excellent customer service.
• Manage delivery schedules and routes independently.
• Ensure timely and accurate package deliveries.
• Maintain professionalism while interacting with customers.

Warehouse Associate at Amazon Warehouse (2025-06 – 2026-02)

• Processed, sorted, and organized packages in a fast-paced warehouse environment.
• Assisted with inventory handling and shipment preparation.
• Followed safety procedures and productivity standards.
• Worked collaboratively with team members to meet daily goals.

Substitute Teacher (2023-08 – 2025-05)

• Managed classrooms and maintained a positive learning environment.
• Assisted students with assignments and classroom activities.
• Adapted quickly to different school settings and grade levels.
• Demonstrated strong communication and leadership skills.

Customer Service Associate at Regal Movie Theater (2014-07 – 2020-01)

• Assisted guests with ticket sales, concessions, and customer concerns.
• Operated cash registers and handled transactions accurately.
• Maintained cleanliness throughout theater areas.
• Provided friendly and professional customer experiences.

Crew Leader at McDonald's (2014-05 – 2016-05)

• Supervised team members during shifts.
• Assisted customers with orders and resolved complaints professionally.
• Operated cash registers and prepared food orders efficiently.
• Maintained cleanliness and food safety standards.

Graduate – Tom P. Haney Technical School (2025)

High School Diploma (2014)

Some College Credits