Diana

Experienced Customs Brokerage Operations Supervisor with over 10 years of expertise in customs brokerage, import compliance, and operational leadership. Proven success leading team, ensuring CBP and Partner Government Agency (PGA) compliance, streamlining brokerage processes, and building strong client relationships. Recognized for accuracy, operational efficiency, and developing high-performing employees.

Operations Supervisor - Harry F. Long, Inc.

(2015-09)

• Train and mentor new employees on customs regulations, brokerage procedures, and company policies, improving onboarding and compliance.
• Review and approve high-volume customs entry packets, ensuring compliance with CBP and Partner Government Agency (PGA) requirements.
• Conduct internal customs audits to ensure regulatory compliance, reduce errors, and identify process improvements.
• Review and process Importer Security Filings (ISFs), 7512 in-bond documents, Post Summary Corrections (PSCs), and entry cancellations.
• Build and maintain strong relationships with importers, carriers, freight forwarders, and government agencies, providing timely issue resolution and exceptional customer service.
• Manage the application, renewal, and recordkeeping of continuous customs bonds for importers, ensuring compliance with CBP requirements and preventing lapses in bond coverage.
• Prepare and review client invoices, ensuring brokerage services, duties, taxes, and fees are accurately billed before distribution.
• Process and reconcile check and wire deposits, ensuring accurate payment application and financial recordkeeping.

High School Diploma - Fenton High School (2010)