Diana Chase

Client Success leader with 10+ years managing enterprise accounts, driving retention, and uncovering cost-saving and revenue growth opportunities. Proven track record managing $10M+ portfolios, improving customer satisfaction (NPS 73), and partnering cross-functionally to deliver measurable business outcomes.

Client Success Manager at E78 Partners (formerly Profit Enhancement Systems) (2020-03 – Present)

• Manage 20+ enterprise accounts totaling $10M+ in monthly spend; drive retention and expand account value
• Lead QBRs/MBRs to identify risk, unlock savings, and align on strategy
• Partner with sales & engineering to deliver data-driven recommendations and solutions
• Own lifecycle from onboarding through renewal; drive renewals across managed services
• Trusted advisor that delivers effective outcomes for clients
• Monitor SLAs; secure client credits for service failures and improve satisfaction
• Maintain analytics/reporting via RPM; achieved NPS 73 (Q4 2025)

Operations Specialist – Manager at Profit Enhancement Systems (2013-10 – 2020-03)

• Managed contract database for 40+ clients; aligned contracts with accounts/inventory
• Identified savings opportunities; enabled sourcing initiatives with sales
• Produced monthly financial reports for clients
• Led migration to new TEM platform; delivered internal and client training

B.A. in Marketing – Assumption College