Diana Ferreira

Highly motivated professional with 9+ years of account management, client success, and relationship building experience within the private aviation, cybersecurity, and technology sectors. Skilled in driving business growth through the fostering of strong customer and partner relationships, seamless onboarding processes, and client retention through proactive communication and strategic problem-solving. Experienced in collaborating with cross-functional teams to drive customer loyalty and operational improvements.

Seeking to contribute as a Customer Success Manager by leveraging a results-driven approach to enhance client success and long-term partnerships. Relocating to San Diego, CA and actively seeking local opportunities.

Account Manager (Client Services) - XO/Vista Global - Fort Lauderdale, FL

(2022-09)

• Cultivated strong client relationships with ultra-high-net-worth individuals, enhancing customer satisfaction and retention for private aviation brokerage.
• Partnered with FAA certified Part 135 operating partners for client trips, streamlining complex trip logistics and meeting client personalized requirements.
• Managed onboarding post-sale, guiding clients through fleet options and membership features to enhance patron experience.
• Trained and supported junior team members on effective account management strategies and best practices, elevating team productivity and skillsets.
• Increased high-profile client satisfaction through proactive communication, problem-solving, and addressing their needs promptly.
• Collaborated with cross-functional teams such as sales, operations, brokers, crew and finance to meet customer needs and increase membership retention.

Business Relationship Manager - ThriveDX - Miami, FL

(2020-02 - 2022-01)

• Established 60+ west coast partnerships with major fortune 500 cybersecurity and IT corporations to serve as hiring partners and mentors for students in our educational programs.
• Managed all west coast partner relationships from inception by assembling a clientele book using data research, cold outreach, and lead generation.
• Organized webinar events and career fairs focused on pathways for professional growth, pairing program students with industry leaders.
• Synchronized with marketing and events teams to develop strategies for improving partner and student loyalty and retention.
• Analyzed partner business objectives, targeting their ROI goals by employing data-driven tracking methods to enhance relationship success and drive revenue growth.
• Developed a comprehensive training program for 4 new hires, focused on strategic growth planning and market development.

Account Executive - PerimeterX - Miami, FL

(2018-08 - 2020-02)

• Functioned as a subject matter expert for the company's cybersecurity products, maintaining up-to-date knowledge of industry developments and monitoring competitor trends and market shifts to maintain company relevance.
• Developed strong client relationships across travel, media, and e-commerce industries enhancing account retention and satisfaction.
• Delivered impactful presentations to cybersecurity leaders of fortune 500 companies, articulating product benefits and ROI scenarios.
• Steered clients through the buying process from initial contact to post-sale support, delivering a smooth and positive onboarding experience.
• Elevated revenue growth by securing new business through tailored outreach to key contacts via cold calls, LinkedIn, and email initiatives, along with maximizing up-sell potential to established clients.
• Reviewed customer feedback to identify patterns and refine service delivery procedures.

Account Manager/IT Recruiter - Insight Global - Miami, FL

(2017-09 - 2018-08)

• Managed the full-cycle recruitment process from sourcing potential talent to onboarding new hires.
• Generated new revenue via cold outreach to Fortune 500 IT hiring managers and meeting their organizational staffing needs.

Bachelor of Arts (B.A.) - Communication Studies - University of Texas at Arlington (2017-05)

Minor - Journalism - University of Texas at Arlington (2017-05)