Diana Franco

Compassionate and dedicated Rehabilitation Counseling graduate student with a strong background in psychology, client support, and public service. Experienced in assisting diverse populations through service coordination, resource referral, and confidential case documentation in educational and government environments. Skilled in supporting individuals with disabilities to achieve employment, independence, and personal goals.

Bilingual in Spanish with demonstrated cultural competence and strong interpersonal skills. Earned my M.A. in Rehabilitation Counseling on May 16, 2026.

General Student Assistant at Department of Rehabilitation (2024-11 – Present)

• Support rehabilitation counselors in assisting individuals with disabilities in achieving vocational and independent living goals.
• Maintain confidential client case files and documentation in compliance with policies and ethical standards.
• Prepare reports, update case records, and coordinate client appointments to ensure efficient service delivery.
• Provide information and referrals for vocational rehabilitation services, employment supports, and community resources.

Eligibility Technician I at Riverside County (2024-02 – 2024-11)

• Conducted client interviews to assess eligibility for public assistance programs, ensuring clarity and compliance.
• Determined program eligibility and maintained accurate case records.
• Provided culturally sensitive support and referrals for social services, emphasizing client advocacy and engagement.
• Utilized data systems and external resources to verify information and support decision-making processes.

Attendance & Health Clerk at Beaumont Unified School District (2023-02 – 2024-01)

• Maintained confidential student records and monitored attendance patterns.
• Coordinated Student Attendance Review Team (SART) meetings and supported intervention planning.
• Conducted outreach to families to promote student engagement and access available resources.

College & Career Office Assistant at Beaumont Unified School District (2022-07 – 2023-02)

• Supported college and career readiness programs by scheduling appointments, preparing reports, and maintaining records.
• Assisted students and families with navigating post-secondary opportunities and resources.

Bilingual Clerk at Banning Unified School District

Translated documents, supported assessments, and student registration.

Administrative Assistant at Housing Authority

Assisted residents, maintained records, and supported office operations.

Collections Supervisor at Wells Fargo Home Mortgage

Supervised and trained a team of 19 in a high-volume environment.

Master of Arts in Rehabilitation Counseling – California University of San Bernardino (2026-05)

Bachelor of Arts in General Psychology – California University of San Bernardino

Associate of Arts in Psychology – Crafton Hills College

High School Diploma – Southwest High School