Diana

Customer-focused professional with 17+ years of experience in aquatics, recreation, leadership, and public engagement. Skilled in fast-paced environments, conflict resolution, multitasking, and creating positive guest experiences. Experienced managing programs, supervising teams, handling emergencies, and maintaining professionalism under pressure.

Seeking a bartender or hospitality position where strong interpersonal skills, adaptability, and customer service experience can contribute to a welcoming and efficient team environment.

Recreation Program Coordinator (Aquatics) at City of Fairfield Parks & Recreation Department (2021-01 – Present)

• Coordinate aquatic programs, events, and daily facility operations serving large community audiences.
• Supervise staff teams and maintain high standards of guest safety and customer service.
• Handle guest concerns, conflict resolution, and public interaction in fast-paced environments.
• Manage scheduling, program logistics, and operational support for community recreation services.
• Train and mentor staff while maintaining calm professionalism during emergencies and high-volume situations.
• Support community engagement initiatives and customer-facing recreational services.

Associate Director / Aquatics Director at YMCA of the East Bay (2017-01 – 2021-12)

• Oversaw aquatics programming, staff management, and customer experience operations.
• Managed employee training, scheduling, and daily operational workflows.
• Built strong relationships with members and families through consistent customer engagement.
• Assisted with events, membership support, and community programming initiatives.
• Maintained a welcoming and service-oriented environment for diverse community members.

Bachelor of Science in Biology – California State University